DoubleTree by Hilton Rochester

We arrived on the evening of 1/19/25. There was a large crowd watching a sporting event in the main lobbies and dining area. It was about 8pm and I was told that they crowd would most likely be gone by 9pm. At 1030 pm the crowd was still downstairs keeping my 3 year old daughter up. I called the front desk to complain and was told that they were working on it. We drastically changed our plans for the following day because we had to sleep in to catch up on the rest that we missed the night before.

Very nice stay

Nice- our go to

Simply excellent

Great service and experience overall. Property is going through the upgrade, however, and some rooms don’t have hot water.

The property was nice. Unfortunately during check-in, the “computer system went down” and the staff was unable to check me in for 35 minutes. The only other issue was that the hotel walls were paper thin, to the point that you could make out what people in the next room were saying. Everyone will definitely hear any romantic encounters. There are lots of options in the near area for dining, the hotel has a bar (expensive, but available) and it’s right off the highway. These are my reasons for my ratings. Be well everyone

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Nice area

Everything was great! Thanks

Staff was amazing. I loved my room. It was perfect for my quick overnight stay.

I really love the scenery, when you pick the right time to go it truly is such a great place to be.

What I Liked - Options for entertainment, Friendly Desk Staff, Layout. What I didn't like: Shower in Room 403 did work and cleaning staff didn't restock coffee cup or grounds

My kids and I had a wonderful stay ! Beds were super comfortable and everything was very cleaned. Everything is near so we didn’t have to travel far

Great place to stay on a short weekend trip. Hotel seems a little dated but was clean, quite and close to eateries and stores

This hotel is in desperate need of renovation. It’s no wonder the occupancy was so low. The shower was filthy - floor and hardware were rusted, caulk was orange, they attempted to cover the condition with a bath mat that only created more mold. There was an old room key laying on the floor, evidence of the poor cleaning job between guests. Every single smoke detector in the hallway was ripped off the wall and beeped all night. The TV stopped working. The trash cans outside the hotel were overflowing with trash and cigarette butts left all over. We checked out early and found another hotel.

No coffee available in lobby in the mornings.

Clean, quiet, staff very friendly

A quiet place

Chose this property for airport shuttle service and called prior to flight to confirm late night airport pickup availability. Receptionist assured that shuttle service is available and to call when I arrive. When I did arrive prior to midnight (earlier than expected), called and was told that deiver left for the night. Very unreliable and annoying esp because there were plenty other lower priced / higher value hotel property options I could have chose!

Love it there