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Extended Stay America Select Suites - Austin - Northwest

Name: Extended Stay America Select Suites - Austin - Northwest
Address: 13689 Research Blvd, Williamson County, Texas, United States, 78750-2209, 13689 Research Blvd, Texas, 78750-2209, United States

Hotels

5.0

/10

Fair

483 reviews

What Guests Say About Their Stay

Larry

10.0

/ 10

This place great! Super Clean hallways and floors in your room. It smells so fresh. Everyone goes out of their way to make sure you are happy. Rooms are really nice and comfortable. I booked a room for 22 more days for those reasons. Great find in Austin. Prices are great as well. Enjoy!

In the Area

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13689 Research Blvd, Williamson County, Texas, United States, 78750-2209

Main Facilities

WiFi

Elevator

Extended Stay America Select Suites - Austin - Northwest is a hotel in a good neighborhood, which is located at Williamson County.

Available Room Types in Extended Stay America Select Suites - Austin - Northwest

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What's around Extended Stay America Select Suites - Austin - Northwest

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13689 Research Blvd, Williamson County, Texas, United States, 78750-2209

Discover More About Extended Stay America Select Suites - Austin - Northwest

Location

Extended Stay America Select Suites - Austin - Northwest is a hotel in a good neighborhood, which is located at Williamson County.

About Extended Stay America Select Suites - Austin - Northwest

Extended Stay America Select Suites - Austin - Northwest is a wise choice for travelers visiting Williamson County.

All facilities in Extended Stay America Select Suites - Austin - Northwest

Others

Public Facilities

Others
Smoke-free area
Elevator

Hotel Services

Express check-out
Laundry service

Connectivity

Free WiFi

General

Parking

Accommodation Policy & General Information in Extended Stay America Select Suites - Austin - Northwest

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Pet fee: USD 25 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open during the following times:

Monday - Friday: 9:00 AM - 10:00 PM

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Full payment for stays of 7 nights or longer is due at time of check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. This property's reception is open Monday-Friday 9 AM-8 PM, Saturday 10 AM-4 PM, and Sunday 3-8 PM. If the office is closed, guests can call extension 500 from the lobby phone for check-in assistance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 10:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	WiFi, Elevator
Check-In / Check-Out Time	15:00 - 10:00 - Before 11:00
Available rooms at Extended Stay America Select Suites - Austin - Northwest	113
Number of floors in Extended Stay America Select Suites - Austin - Northwest	4
Another facilities in Extended Stay America Select Suites - Austin - Northwest	Others, Smoke-free area, Express check-out, Laundry service, Free WiFi

Frequently asked question in Extended Stay America Select Suites - Austin - Northwest

What are available facilities at Extended Stay America Select Suites - Austin - Northwest?

There are top facilites at Extended Stay America Select Suites - Austin - Northwest such as WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Extended Stay America Select Suites - Austin - Northwest?

The standard check-in time at Extended Stay America Select Suites - Austin - Northwest is starting from 15:00 - 10:00 while the latest check-out time is at Before 11:00

More Reviews from Other Guests in Extended Stay America Select Suites - Austin - Northwest

Overall Ratings & Reviews Extended Stay America Select Suites - Austin - Northwest

Other sources (483)

5.0

Fair

From 483 reviews

Cleanliness

5.6

Room Comfort

5.6

Location

8.0

Service and Facilites

5.4

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Traveler Reviews Extended Stay America Select Suites - Austin - Northwest

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Top reviews

Abhishek

2.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

I wouldn't return to this place because the property is managed poorly.

Dawn

Friends and Family

4.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Very loud squeaky bed and blown out mattress. Filthy bathroom floor. Excessive weed smell throughout property after we were forced to sign the no smoking policy? Dirty ice trays in fridge. No lights in parking lot after dark. Rude service at check in.

Barbara

2.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

Wouldn’t let me check in because my wife who was NOT on the reservation didn’t have her ID

Verified traveler

Business

2.0

/10

Reviewed 48 week(s) ago

Hotels.com verified review

Was not allowed to check in because the card I presented For my security deposit was not adequate even though it was a master card debit card that had over $500 available That I have used several times for security deposits, then took the card out of my ridge wallet and a put them on the counter and asked her to pick one, she then told me she was canceling my prepaid reservation, I asked her for proof of refund, she gave me proof of cancellation, not proof of refund. I then had to book another nearby hotel that I’ve used frequently at nearly double the price.

Reginice

Business

2.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

Do not chance booking here. I had a room booked and paid for in advance; I paid for the room 3 weeks before I was due to stay. They sold it! I showed up the day of around check in time to check in and get my key. The the older man and the taller man working the “front desk” told me they were understaffed and the turnover/ cleaning of rooms was behind. They couldn’t tell me what time I’d be able to check in and I told them I would have to leave for an event and wouldn’t return until 11p when I knew they closed the reception at 9p. So I told them it was imperative that I check in; both of the guys told me to call the number on the gate and the in house staff would be able to get me checked in. I returned when I said called the number and the woman on the phone told me it was a busy festival weekend and that they sold my room and that I would be refunded. I am a woman, in a city I don’t live, at 11:30p, during a festival weekend when everyone is now sold out Or astronomically priced. That’s where they left me. I received a refund from Orbitz who I booked with; turns out they marked me as a no show!Just know your booking is not guaranteed here and they will lie to your face. I will not give Extended Stay another chance to set me up like that again.

Carlos

Friends and Family

4.0

/10

Reviewed 52 week(s) ago

Hotels.com verified review

People in front desk was not nice, they dont have customer orientation, specially a black lady They had a mess with reservations hotel was clean but the mattresses were very uncomfortable .

Verified traveler

Friends and Family

10.0

/10

Reviewed 53 week(s) ago

Hotels.com verified review

Great location and nice rooms

Larry

10.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Trudy

2.0

/10

Reviewed 58 week(s) ago

Hotels.com verified review

I never stayed they took my money

Diego

Business

6.0

/10

Reviewed 58 week(s) ago

Hotels.com verified review

The Staff was helpful and accommodating.

Thomas

Leisure with Partner

6.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

It is a low cost clean accommodation. However, the check-in is not at a front desk, but a desk behind a steel shutter that closes at 10 PM. We were, however, able to get the attention of night staff when we checked in at 10:10. The security is better than any other hotel, you can't even get to the elevators without a key card. There was a ruckus on the hall and staff were fast to quell this issue.

Mark

4.0

/10

Reviewed 59 week(s) ago

Hotels.com verified review

The AC didn’t work well to hot inside room Had checked in and went to room and they where still cleaning the room The room was clean but wouldn’t recommend to staying there again

Stacey

2.0

/10

Reviewed 76 week(s) ago

Hotels.com verified review

Check in went fine. However once we got to the room it was not clean, there were drugs (not much but still) left in the top drawer of the dresser as well as the previous occupants clothing, no washcloths, and no remote for the TV. There were roaches crawling around in the hallway, thankfully we didn’t see any in the room. When we brought up the situation with the remote the employee was aggravated and not very nice, but we did get a remote for the tv. When we brought up not having washcloths in the room (so we could even clean it ourselves) the employee said they’re running low and couldn’t give us any. These are just the main complaints I have. We will not be staying at this location or any other location. Definitely the worst experience I have ever had.

Bonishia

Business and Leisure

2.0

/10

Reviewed 76 week(s) ago

Expedia Group verified review

Upon checking in, other guest complained about unresolved maintenance issues. No air. Front desk attendance not present.

Hernan Dario

Business with Partner

2.0

/10

Reviewed 78 week(s) ago

Expedia Group verified review

Pésimo, horrible ! Tengo imágenes de la habitación como la entregaron sin tendidos de cama, la nevera no servía, el baño con 1 rollo de papel toilet para una estadía de 4 días, nunca tuvimos housekeeping, ni amenities, la persona de la recepción nunca nos resolvió nada. No lo recomiendo JAMÁS.

Maricarmen

Business

2.0

/10

Reviewed 78 week(s) ago

Hotels.com verified review

One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡

Verified traveler

Business

4.0

/10

Reviewed 78 week(s) ago

Hotels.com verified review

I’ve never met a staff, nor seen a building designed to be less welcoming of their customers. If you arrive early, there’s no place to wait or sit until time to check-in, and staff is unapologetic about that. The building and rooms feel cold like cinder block style dorm rooms. When it’s time to check in, be sure to have all your documents in order to be scrutinized; they seem to be looking for a reason to turn away guests.

Grace O

Leisure with Friends

2.0

/10

Reviewed 79 week(s) ago

Expedia Group verified review

All around horrible stay and experience with this hotel and the staff. Several issues were brought to the attention of the staff and none of them were addressed (no shower curtain in the room, missing towels, no soap available, the list goes on). After communicating concerns to not just the on-site staff but the corporate customer service, the issues still have not been addressed. Even after speaking to Expedia, they were unable to reach a staff member to speak to about the issues. So disappointing.

Tina

Business

4.0

/10

Reviewed 79 week(s) ago

Hotels.com verified review

Went to bed. Got up to use the restroom. Turned the light on, I didn't know the room was already "occupied" ..killed the "2 occupants" and used my travel lysol to spray all hidden areas. Could not go back to sleep after that. That was in room 101. Left early.

michael

Business

8.0

/10

Reviewed 80 week(s) ago

Expedia Group verified review

Nest clean simple convenient reasonable price.

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