Extended Stay America Select Suites Indianapolis N Carmel

Lovely all around- I arrived on Christmas night after a long drive, was welcomed by Niah, and quickly settled into a comfortable room.

Don't stay here. Had to phone in for check in. Cold outside waiting for someone to open the door. Made me extra cautious of the area. Carpet in room completely torn up. Pillows uncomfortable. Mattress was decent. Staff didn't make you feel welcomed at all.

Na

We arrived there at 2:45 pm and we were told that the room was not ready (check in was at 3pm) so we waited a little, then we were given the key cards but when we got to the room it looked like no one had done any cleaning! We went back to front desk but the attendant did not believe us and went to check for herself! She came back and confirmed that the room had not been cleaned! She left for about 30 minutes and came back to give us a different room. We tried to use the shower but there was no hot water, the front desk told us the plumber was fixing the boiler, a couple of hours later there was still no hot water so we left to have dinner (I informed the front desk that there was still no hot water before leaving and the lady told me that it took time for water to heat up!). We got back around 7:30 pm and there was still no hot water. I tried calling the front desk but no one answered the phone! I tried the front desk in the morning and there was still no one there. I went to check and a housekeeper told me that it is not open till 10am!!! We kept getting promised that the hot water issue would be fixed but that didn't happen. We left the next day, my wife found a bug crawling in the bathroom! The place is run down and in need of complete renovations. We booked the studio but to our surprise there was not a single kitchen item other than a rusted microwave. They didn't even have a coffee maker or cups. This was a disastrous stay as we were traveling with a toddler.

How do you run a hotel with no one on site and the phone on the outside of the building rings to no where? We checked in at 4pm. and immediately left to meet friends for dinner. Thank goodness we did because when we got back to the hotel at 10:30 no one was there.7:00 am we get up to shower and no hot water. Go to the front desk and no one there. Other guests said they haven't have hot water since 4:00 pm the night before and no one to report it to. No amenities in the room, no coffee. Just not a good experience.

Terrible stay it was dirty there were white stains on mirror drawers were disgusting room was in terrible shape do not stay here!

The staff was outstanding! Everyone we dealt with was kind, patient and extremely helpful. The floors in our room were not very clean. The overall condition of the room was good. We were very surprised there wasn't an ice machine on the property, and could have used one. Also, would like to suggest that a second chair is provided in each room, or somehow made available for those who need it..

Don’t go stay property and know service stay hotel know no stay front desk again don’t stay here

No Coffee maker. No hair dryer

Very clean. There was no hair dryer. Not a Kleenex in the room. Only 1 waste basket in the room and it was in the bathroom. The man at the check-in desk was very friendly and efficient! There was a full size refrigerator which may have been having issues with the compressor. Made a loud noise occasionally!

Hotel didn’t look like it’s pics and the room was dirty and bathtubs was peeling

Maintenance technician Edin was impeccable

The customer service skills were excellent! Our room was dirty and there were toenail clippings, crumbs, trash ,and debris behind the nightstands and on the skirting for the bottom mattress. I did not feel comfortable sleeping in a filthy bed with knowing that there was trash behind the nightstands. Other than that, the stay was great!

I stayed 17 days and after speaking with 3 different people that assured me my room would get serviced it never was I’ll never stay at one of these again

Room wasn’t clean or ready

Efficient and clean

Only 1 bathroom tonuse, none in lobby or work out area. When booked it said breakfast but found out they cancelled that ootion earlier in the year.

Quite place to sleep.

Well, my daughter and I got there after making a reservation. After waiting 25 min in the lobby the receptionist told me they were not going to honor the reservation ( it was 9:30 pm) and we needed to find somewhere else to stay. The receptionist said the hotel didn’t have the man power to even clean the rooms. So, while we were trying to get our refund and a place to stay the receptionist pulled down the shutters at the front fest and left. It was Bizzaro world.

A fee was charged for extra towels & sheets & cash was not accepted. I chose not to use my credit card for $1.75 & went to laundromat