Extended Stay-Raleigh/Cary

We attempted to stay here during the Cary snowstorm of 2025. Upon arriving at the property, we met another couple who had been ghosted by the front desk person who had fled due to the snow. Calls to corporate were unfruitful and we even called the Cary police for help. Ultimately, we went elsewhere for our stay and when we called the following day to inquire what happened, the front desk person was VERY defensive. I would encourage you not to stay here, rain or shine -- they do NOT deliver. Pay a little more to go somewhere else; you won't regret it.

The rooms were disgusting, there was roaches in the kitchen, large stains all over the pillows and bed and there was no breakfast put out in the mornings (not that it would have been safe to eat). Disgusting and disappointing! Also within 10 mins of being in our first room a mirror fall that wasn’t properly mounted fell off the wall and broke while a child was in the room. The lady was nice enough to get us a new room which was more dirty than the first one unfortunately!

The room are terrible and nasty

The property is old which is acceptable for the price. The receptionist had a bad look in her eyes and had a negative attitude and face expression.

They had cockroach’s just wasn’t clean at all fr

This property was DIRTY, HAD BUGS CRAWLING AROUND, STAINED SHEETS AND TOWELS. The smell of marijuana was so bad and hookers in the building. Never in my life have I seen a more disgusting hotel room. We had to leave first thing in the morning to find a new hotel. They would not even issues me a refund. I booked 3 rooms with no help from Expedia .

Room filled with weed smoking odor. Carpet in room and halls are moldy,dirty and smelly. I cut my losses and get another hotel. Never again!!!

This place is disgusting. Do not stay here. The floors are sticky and filthy. I used a wash cloth to clean the bathroom and kitchen floors and it was black when I finished.

My stay was nice just wish I had a room with decent items

Certainly a cheap place to sleep and shower. It was very clean but very out-dated and well-worn, more like a hostel. The bed was very comfortable.

I had to fix the toilet- would not flush. Tv would not work. Wi-go did not work. Roach in bed. No trash can or anything in the kitchen. Disappointing!

Very dirty and careless rooms

there was roaches everywhere on the walls in my first room i was moved then woke up to roaches crawling everywhere and there was LONG hairs on my towels and rags AND I HAVE BRAIDS -_-

Once you got into the building, the old hotel smelling hits your nose to welcome your arrival. At the check in , staff mention the breakfast will be at the table behind where you standing. I asked what will be for breakfast? The staff answered... Greeds oatmeal gonola bar. No hair dryer in my room, I talked to the staff, was sliding her phone Rarely raise her head to look me while our conversation. She wanted me come back to get the hair dryer later. At the end, I didn't get one , due to she can't find any hair dryers. It was a pain for my family, when we can't wash our hair because can't stand in wet hair to sleep, so we hated not have cleaned hair for the night and next day. We have a sofa bed for one of my family, when I left up the sofa bed handle, immediately saw the dirty bed and mold on the mattress, that explains the smell came from. I should asking for change room, but I didn't. For the price, and only one night, I only asked bed sheets. I really should asked for changing room. Next morning at 8am, there was no one at desk, only a note says using the outside phone to call #0. There was no one answer that calling for 5 minutes. I can't check out while I was late for our schedule. 8:45, a housekeeper saw me, but isn't her job to check out for me, she left a note for me to prove. No breakfast shows on the table. Terrible experience.

I booked two Extended Stay America Suites Raleigh Cary for 2 nights for my family that includes 2 kids and a pregnant wife. When I went into one of the rooms, I noticed the room is bug infested with cockroaches and the beds had mold and in horrible condition. I asked the hotel receptionist that this is a health and hygiene issue and they should cancel and refund. She said they cannot cancel. I told her that I will take some photos and videos to show her how bad it is. By the time I came back, the manager called cops on us and blocked us from entering the other room that we booked (we booked 2 suites). When the cops came, I showed them the pictures and they asked me to reach out to the Extended Suites higher management, which I am hoping this review will do. This was a horrible and traumatizing experience to me and my family and we are still recovering from it.

Horrible facility. Front desk and lobby in need of repairs, update furniture, desks, walls and over all filthy surroundings. That was before entering room. The room was even worse. I took pictures and will attempt to upload them.

When we first arrived, there was no one at the front desk. We waited about 20 minutes, and no one showed up. We used the call box outside to call the hotel and were told by someone offsite that they could not help us and just to wait for someone to show up. Finally, the front desk attendant arrived with some fast food she had left to obtain. Not totally her fault as she should have had backup. The whole place smelled like weed. We killed three roaches within the first five minutes in our room. The shower/tub had black stains in it and we decided to go without showering as it would likely make us dirtier. We left for a show and came back. None of our cards worked on the front door, and we had to use the callbox again to find someone to let us in. We were told (for the first time) that we had to enter through a side door. We went upstairs and none of our keys worked on the door the first 3 or four times. One finally worked, but the others didn't. A few of us slept on top of the covers in fear of bed bugs. The carpet was heavily stained and none of us removed our socks the whole time we were there. I will say all three of the staff members we encountered were extremely pleasant, friendly, sweet and helpful. Not their fault that the place is kind of a dump. Most definitely would not stay here again. Felt nasty and somewhat unsafe.

Not clean

This place was awful. I stayed at the location on Harrison ave in Cary NC which is a relatively upscale area. The whole hotel smelled of mildew. The door locks didn't work, there was a large hole in the carpet, the cabinets in the kitchen area were literally falling apart and the stove was rusty and looked to be older than the building. The sheets seemed dingy and there wasn't a trash can in the room at all. Just the worst hotel I've stayed in.

From the time I "TRIED" to check in until I left was not a good experience. I checked in at the lobby and went to get my family. I went to the FIRST room and the door wouldn't open. The lady at the desk tells me the battery for the door is messing up and she's not going to put batteries in it. She changed me to a "SECOND" room on the third floor. Keep in mind NO elevator in the hotel. We walk up to the THIRD floor to the room. We get in the room and the room is a complete mess. I mean it had not been cleaned or anything! I go down to the lobby and she tells me that they don't have housekeeping like that. That's not my problem! So she moves us to a "THIRD" room on the second floor. We get in this room and the floor is filthy and the kitchen area is not cleaned. We managed through the night and we headed out first thing this morning. This is by far the worst experience ever. The lady at the desk should've offered something instead she just smirked and laughed and kept moving me. I wouldn't recommend at all.