Extended Stay America Select Suites St Louis Westport Craig

Good stay

The person at the front desk was exceptional five stars.

Very nice, helpful employees, clean beds and bathrooms, close to gas station

There were no amenities in room

The gentleman that work the front desk the night we got there knew what he was doing got us checked in right away and was very friendly

Great staff, very quiet and clean

I almost didn't book here because of the amount of negative reviews, but glad I took a chance! Yes the building and hallways are a little dated and could use some maintenance, but our room itself was great! Especially at the price - clean, bright, large, and very comfortable. The staff was also very friendly.

Clean room, bed and bathroom. Very friendly employees.

Clean room and bed and very friendly staff. Clean bathroom.

Very disappointed in the amenities in the room. We had thee adults in the room and only one chair. While the website shows a full kitchen we did not have the following items. Cups Plates Silverware Cooking pots or pans Also, the tv was placed high on the wall and you had to sit on the bed to watch it.

Horrible stuff and serious bug problem.

Horrible place to stay staff is rude and unfriendly and do not like to do their job.

Staff is rude and unfriendly. They allow children to play and run in the hallway and knock on people doors and they have a bug problem and they will blame stuff on you that you did not do horrible place to stay will not recommend this place to no one.

Horrible place to stay

Staff and service started out great until I told them about their ants problem. When it was time for us to check out. We got blame for flooding the room that we did not do and we stated that we did not do it, but we’re still getting blamed for it. It was kids running around in the hallways playing in the hallways. I told the staff that can you all go up and check the room and we can go together to make sure everything is OK the staff said they got it and I also let them know that the door was open before checking out. They told me to give the key and I left now getting blame for flooding the room that we did not do, horrible service they do not know how to talk to you, they are rude, they let the guess children ran and play in the hallways the children knocking on people doors. Just a horrible place to stay.

pretty good. Wish they offered breakfast and kitchen utensils

No breakfast, as advertised. Dingy and tv had scratches on the screen when we arrived. People hanging outside around the building

Ant infested

The room was not clean. There was dust hair in kitchen over stove. Oven was filthy dirty, black sticky residue. Bathroom sink clogged with hair like kitchen area. Unhappy customer!!!

When we came back to hotel after our concert, our fire alarm was chirping. It was 2:00am, we just wanted to sleep. We took the battery out of it, but it continued to chirp, attempted numerous times to get staff to answer phone, since the front desk was closed. Finally, someone answered, said they'd come up but never did. We ended up leaving and not staying, and was unable to get a refund! Terrible, terrible service!!!!!!