Extended Stay America Suites Washington DC Gaithersburg S

Unite was nice and spacious but roaches everywhere and he staff was a bit rude

The unit was big but a bit dirty and a roach problem. I killed at least 5 per day for 4 days straight. Couldn’t sleep because I thought there might be bed bugs.

The room was very dirty. Bad order.

It was horrible when we get to the room it smells awful🙄 the bathroom is dirty the couch smells cigarettes🙄 this is the first time we stay in this kind of hotel never again

Nice place

The location is great. Stores, dining, hwy is close by. Lots of parking. The first room had lots of cockroaches, broken range and old carpet. second room was better (with only 2 brown friends in 7 days), although the plugs on the kitchen never worked, maintenance never showed up in all 7 days of our stay. The biggest thing that impacted our experience is a dog pee on the stair ways...as well as right outside the entry door.. it was so bad, one could hardly walk by .. despite reporting, wasn't cleaned.

Had confirmed reservations but upon my arrival after a long fly, I was informed that no rooms were available. No assistance with finding other options.

Good place

Great service

They have cockroaches Breakfast options were coffee and a muffin. Would not stay here again.

Room was no cleaned also there were roaches in the room!

My first room was dirty with medium-sized roach crawling up the wall. Moved to a second room and a couple of bugs and small roach was there again! Sheets had stains on it. Only good thing was bed was comfortable enough. But mine was pretty sunken down on one side. Had a deep dip on one side (left) on bottom half of bed but top half was level! Just was not a good experience. A young male front desk staff was dry and did not make small talk at all. Did not even apologize once I had to change rooms the first time around! Could tell he did not want to be there or did not care! Even got locked out of my room the next evening after booking two nights in a row. So had to go downstairs to get a new key. And of course no accountability or apology on their end again! Breakfast counter sucked as well with only two muffins left, hot cocoa, and coffee around 8:45am the first morning. However, breakfast lasted until 9:30am. So did not return to breakfast the second morning. Will never go back to an extended stay again in MD! Had 3 bad experiences at different locations already!

I booked 2 rooms, both with king beds, but given 2 rooms with double bed. The room smells.

The service was good but not very friendly. A smile can go along way in enjoying the day. The breakfast was not anything but a muffin and oatmeal and a breakfast bar. Coffee ran out and was not usually refilled. They need a trash can near front door and that would help in keeping car lot clean.

If they don't have rooms, don't sell them.

If they don't have rooms, don't sell reservations.

ServiceBad

The only problem this time was the elevator out of services

Hotel hallways dirty, elevator not working. I will not stay again.

Very bad experience, no clean, carpet is very sticky, bugs and cockroaches roaming around, ant are a lot, kitchen have no utensils, and important there is no break fast,