Fairfield Inn & Suites by Marriott Charlottesville Downtown/University Area

Excellent breakfast and nice fitness room! Parking was under the hotel and easy in/out.

Our company sends teams out to work in various areas may times a year. They typically love Marriott hotels, but unfortunately, we will not be booking with them anymore. We've spent a lot of money in hotels annually, most of which were Marriott or assoc. Typically with no issues whatsoever. Until now, this particular trip was cut short due to heavy snow that my team could not work in, when we ask for any kind of help, as in, a partial refund or booking the same amounts of rooms the following week. We were told to essentially "take a hike", and "our policy is no refunds at all ever". This was very disappointing that we did not get any kind of assistance and wasted three night's stay for two rooms. I fully understand policies and their stance, but I feel like with the amount of past and potential future business. There would have been some kind of "customer care" assistance. Thanks!

Staff was amazing!

Rooms were immaculate

With in walking distance to family. Very friendly staff

Always clean and quiet. Easy to get to UVA doctors.

Clean and warm. Very comfortable bed. No problems for us. Will definitely be back.

The staff were very helpful, but our trash didn’t get emptied during our stay. We requested a handicap accessible room. The pull down seat in the shower was great, but it was terribly small if you were trying to stand up. The bed was so high that my 6’ husband had to jump up to get in it and had to assist me (5’ 5”). The bed also was so hard that it didn’t make an indentation when we laid on it. Fortunately the room had a couch and I actually slept on the couch. They did offer a buffet, but the food was bizarre and had no bread.

Really appreciated hotel staff making it flawless

In the room for person with disability, the bed was too soft and also too high for shorter person to get into or out of without assistance. Also, dangerous to get out of. No stool or other type of assist was offered or available. Discovered that this was a common complaint in that area. Soft bed resulted in inability to lie flat on bed without curvature of body.

Sbeb

This is our second time saying at this hotel. It is very close to the downtown mall and UVA. The breakfast is a nice bonus!

Need new beds

Very limited hot water in shower--tepid to cold would best describe our showers in the middle of the afternoon. Decent breakfast and convenient parking

Very clean place , wonderful staff and good breakfast

Room smelled like cigarettes

Muy bueno para algo rapido solo le falta en las noches arras de comida o bar

Clean and comfortable, short walking distance to downtown

Plenty of parking

Not a fan - too many little things wrong that, on their own, might not have been important but built up to make our stay quite unsatisfactory (and we did report them to the front desk). 1) parking is mainly in the underground park but we just couldn’t make the lift work with our room key; itmeant an uphill trek with all our luggage. 2) no info in the room and generally poor signage around the hotel. You want a wifi password? Call reception. Times of breakfast? Call reception. Location of pool? Call reception. Location of laundry? Call reception. I found two people on separate occasions wandering round just looking for ice machines 3) no working fan in bathroom 4) no teabags provided in room 5) laundry out of action. This is a deal breaker when you’re on the road for several weeks and make a point of selecting a hotel mainly on the basis of being able to do laundry 6) aircon so noisy that we couldn’t sleep with it on 7) hairdryer cable so short I had to kneel on the floor to dry my hair (and I’m only 5ft) if I also wanted to use a mirror 8) pool is possibly the tiniest I’ve ever seen in a hotel 9) breakfast was ‘meh’ - oranges at the bottom of the bowl were clearly moldy On the plus side, our room was clean and the beds comfortable and the water on the counter had citrus to flavour it - nice touch. But we’ve stayed in many many hotels at this price point around the world and this one stands out as being below expectations.