Four Points by Sheraton San Jose Airport

Crazy level of construction. Bar and restaurant closed. Lousy neighborhood. Shower did not drain at all.

When I booked on line I was expecting a full service hotel experience and not construction and lack of the amenities. Won't stay there again.

It was ok for the price. Complementary breakfast

Will never stay here. Horrible property and service.

like- Convenient, quiet location. Not liked- Restaurant was closed. No advance notice of such.

The property was nice room was really nice. The only thing is at the time of check-in. I should've been told that they had construction going on above the floor that I was in.

Good

This hotel was highly disappointing due to the ongoing construction. Everything is closed, including the gym, bar, restaurant, and swimming pool, yet they still charge full price. The noise from construction is constant and very loud, lasting all day until around 8:00 PM every night.They provide earplugs, but it's not a solution when the banging is relentless, making it impossible to relax during the day.The property is cluttered with old furniture from remodeling. In the garage, the staff has created a makeshift area with this furniture where they gather to drink.This makes the environment feel unsafe and unprofessional, especially with empty alcohol bottles around. Walking to our car several times,the staff was being loud and behaving inappropriately, which felt quite intimidating, particularly since the garage is poorly lit. Very minimal interaction with the front desk, they did waive the $15 per day parking fee after I complained about not being informed of the construction and amenities when booking. In the bathroom the shower small black hairs stuck to the walls, which we had to rinse off before using. The glass door was filthy, and hadn't been cleaned in a long time. When I opened the door, the smell was terrible because our room was directly above the trash bins where I could even see rats rummaging through the bags! I strongly advise looking for a better place until construction is complete,the property is properly maintained and employees are better!

Hotel was under construction including restaurant, bar and pool. They gave away free ear plugs since construction starts early. Fans in hallways from wet carpet??? Misleading about the status and I wouldn’t stay here.

Questionable location and old facilities but overall nice. Pool was closed during visit.

Having to pay for parking while staying at the property made no sense if there was no secured parking lot.also I booked thru hotels.com and they still charged my card for the two nights after my stay. Which I got resolved but also inconvenient that I had to call multiple times to get my refund back. The construction and renovations I understand noise but giving your guest earplugs was a nice touch. Probably the least they could have done is give a complimentary breakfast instead of charging guest 10.99 for the inconvenience.

Great stay...

Nice enough hotel that was under construction. Lots of noise during the day but quiet at night. The website advertised a restaurant and bar which was one of the reasons I chose to stay(convenience), but was told it would not be open at all.

The man that checked me in was inappropriate and unprofessional. When I handed him my DL, he asked to see my nails. Why? Nothing about his loud and talkative personality was appealing or funny to me. There was an another male appeared to be training the man that helped me. I wish the other man served me! Mixed feelings: the elevator was outdated and the lobby’s ceilings were in disrepair but the room was classy and comfortable, as a Sheraton should be.

Excellent customer Service, room nice and comfy and courtesy shuttle service.

We stayed in a suite and it was generously sized and furnished very well. Adding extra ottomans, and laptop friendly side tables, ample charging ports make stays more comfortable. We paid $10 each for breakfast and it was worth it, however their coffee could be better.

Restaurant was closed

No frills. Great place to lay your head down after a busy day.

There was no ice machine on my floor, or fridge in the room, was a bit inconvenience but not a deal breaker. And we had a fire alarm go off at 3 am every guest had to step out but it eas a false alarm

The staff were very nice.