Hampton Inn Yorkville

Front desk Staff was really nice and welcoming

Very nice clean hotel

We traveled for a celebration of life and have used this hotel many times in the past. The way that us as guests were treated was ridiculous. We had rented between 8-10 rooms because we all wanted to stay at the same hotel but were told that we couldnt hang out in the lounge area bc there were too many of us (again mostly hotel guests). We had done this every other time so we asked why we werent being allowed to this time and were told we couldnt talk to management because they werent working that night and they wouldnt bother them with our issue. After requesting to talk to the manager again (never got to), the police were called on us. They then made claims to the police that they received complaints at breakfast about us congregating- clearly a lie because we didnt all eat at the same time and again everyone that did eat the breakfast, were paying hotel guests. We were told to go to our rooms, leave, or we would be trespassed. As most of us were staying at least 1 more night, we left and went elsewhere but i highly do not recommend this establishment and will not be back. The pool was also grimy on the bottom and needed to be cleaned.

Several places to eat and go visit really close to hotel. The only thing I didn't care for was the snack stand doesn't accept cash I was there on a business trip and couldn't charge food to room due to using a company credit card. But other than that great place to stay would stay again.

The second shift receptionist was very rude. Every year we come to Illinois and a bunch of other family members come in as well. We book 10/12 rooms and have always used the common area to meet and play cards/games etc. They would not allow that this time wanted us to rent a conference room. The 2nd night we were standing commons are trying to figure out where we could go and the cops were called on us. Now..if we were all to come down for breakfast at once would we be told we couldn’t? It was highly disappointing because all of us have never had a problem and the hotel was always up to par. Now we will be staying somewhere else.

We were treated with so much disrespect from the front desk. We were trying to use the front area to visit with other guests that were also staying there and they said we couldn't do that. They even called the police because we had open alcohol (beer bottles) but they never mentioned that to us. We have stayed there many times in the last few years but will now be staying elsewhere. When i checked out this morning the lady at the desk didn't say a word. No goodbye, have a good day, nothing.

Friendly staffs.

10/10 would stay again!

We come every year at Christmas time to see our grandkids. The hotel was recently renovated and it looks great! Love it here! Friendly staff, good breakfast service, and dog friendly. Perfect for us!

Courteous

I had such a great time just being there! The staff made me feel so welcome and at home.

I specifically loved that the breakfast each morning was slightly different in terms of what the hot items were. Especially when you have a multi-night stay it's nice to not have to eat the exact same thing everyday. The only thing that was a little frustrating was I had reserved our rooms online and did not see a way to request adjoining rooms so I wrote it in the comments on both of the rooms that I purchased. When I got to check in and asked if they were joining rooms, I was abruptly told that I didn't pay for that and it's an upgrade. It would have been much nicer if the person had stated that while they saw it on our file, since I didn't pay for it at the time they couldn't automatically do it but that I could choose to upgrade now. They made it sound like they don't even see the comments that are written in when you reserve. Overall it was fine, we had rooms directly across the hallway from each other and the beds were comfortable which is a must!

Room was clean, decent size and the included breakfast was a real breakfast, with hot food options

Love the layout of the room we were in. The whole building felt well maintained (is it new?). The breakfast was fantastic. My daughter loved the waffle bar.

I found the staff to be very helpful and courteous. The breakfast was top-notch.

Great staff. Very friendly. Breakfast was on the simple side of things but still had enough variety without going overboard.

Very Nice Hotel, very nice workers.

Clean comfortable room. Friendly staff.

It was very good value for the money. I also liked that you received a hit breakfast . The room was very clean and big for the value.

The woman at the desk was very sweet, and the hotel was great!