Hawks Cay Resort

They close the pools and hot tubs down at sundown. Which in January is 530….

Property had everything we needed and was centrally located for any day trips up and down the keys. Pool staff was awesome and the area didn’t feel crowded. A highlight was being able to swim with the dolphins.

it was a nice resort, but did not like that when we got there they froze 200.00 a for every night you're staying, this is after you have already paid for you're room or villa. the villa need wiped down and sprayed when we got there because it smelled like a musty basement and the tables and countertops where not cleaned well. the floors needed moped. after re cleaned everything and sprayed the air with freshner and sprayed pet order stuff around it it was fine.the rest of the stay was great.

Great place.

Had a great time. Property was well kept and clean. Staff was amazing

The property has some areas in construction.The principal Pool is the only place to stay. No restaurants and the Kids pool area was in construction.

Great stay

Beautiful resort, great for all ages!

The carpet in the hall was very dirty and had a bad smell. The hot tub did not have working jets for the two days we were there.

Great location and accommodations. Food was only okay on site.

I think the property itself was wonderful! The service was less than average. Wait times for food were crazy long and then the wrong items brought repeatedly. Staff in restaurants not very friendly!

Great resort, amazing view of the ocean, lot of activities for kids and really awesome restaurants. Food was particularly very good at Anglers and Ale.

Lovely location and water views. Nice pools. The dolohin sactuary where you can simply observe dolphins was a winner. You can also buy a solohin encounter experience which is great for kids. The property is somewhat dated anf is going through somw renivations. They charged us $120 for the 'use of amenities' which consisted of old bikes, paddleboards (which we were told were kayaks) and a temporary gym which had very few pieces of equipment stuffed into a hotel room. The staff is mainly incompetent. I asked at 657 if i could get a cup of coffee to wait until 7am when the coffee shop opened. Every employee who had to deal with computers for some reason had to press 100 buttons to conplete a simple transaction. Either they just got a new software or it is just a complex system but it always took long time to get a simple teansaction done Food at rhe restaurants was not bad but wxtremely expensive. After one breakfast rhat cost us $80 ( two coffees, two avocado toasts and one small bottle of juice), we went to have our meals at restaurants outside of the resirt and found amaIng options! Nice place to stop over on your way to Key West but definetly lacking the WOW factor. Do not feel the need to come back other than to see tbe dolphins.

I loved everything about this property. Tomas at the front desk was extremely nice, which I greatly appreciate these days with service industry standards changing. Also, I wish these properties would never do room charge, I've never been charged the correct amount at the end of the start regardless of resort.

It was very disappointing. Our room was dirty, hair in the tub. Faucet and drain in the shower were broken. 2 pieces of the drain (plus and entire phlange ) were just sitting randomly in the tub. The soap dispenser was broken off the wall and sitting in the tub. Phone didn’t work to call the front desk. Shampoo and conditioner smelled bad. Sink didn’t drain. It really was so gross. The conference area smelled like a nursing home. One of the public toilets overflowed everyday and poured over the whole bathroom floor so you had to walk through a wet floor to use the bathroom at the conference. Overall a very “tired” and dirty facility. Super disappointing. I will say, the food at the tiki bar was consistently good.

The hotel claimed that there were 6 restaurants and that they would be open until 10. There were only 2 "restauranrs" at the resort which were just tikki huts that served food. They had one real restaurant "on the property" but you had to take a golf cart, car or walk 15 minutes there. The website claimed the pools were open until 10 but closed at dusk, 5:30. The hotel claimed to have 5 pools but we only found 2. Staff was nice and hotel was clean but so disappointed in the false advertising.

Very nice place. Would stay again!

They property is very lovely but having signs up telling us the pool and hot tub is closed at dusk in the winter is ridiculous especially when the lights and music is on until 9:30

Outstanding staff

They didn't have room service at all hours or enough different places to go to eat within the facilities, which in my opinion would be a plus.