Hilton Garden Inn Albany GA

This property is unsafe and dirty, walked out the door when checking out and had two homeless people approach and asked for money Chose this hotel with their being a bar, which was not open on New Year’s eve When walking in to check in smelled very musky. The gentleman checking us in was very nice.

Staff was good, close to business I needed to see. But bad was street racing towards midnight.

When I booked the stay it was not conveyed that there would be no housekeeping service on the 25th. In addition, none of the lights near the beds were plugged in and functional nor did the usb charging ports or outlets working. I expressed my concerns with the staff and they assured me that maintenance would be notified and remedy the issues but they didn’t. I also think it is observed to have to pay a parking fee and we didn’t even use the parking garage.

This hotel supposed to be going through renovations late 2024... but this is December 2024 and nothing has happened. There is mold. The towels are not all clean. Someone at the front desk was trying to get they cash back

Comfortable location to stay.

Nice

Nothing unique about the property, location was convenient to where I was going!

The hotel is excellent. The parking lot is unsafe because of vagrants checking for unlocked cars and unlit park across the street. This hotel needs a gated parking lot and on site security.

The staff at the hotel, especially in the restaurant and concierge, were excellent—very nice and attentive people who made a good impression. However, the condition of the room left much to be desired. The sliding door was broken, with a square glass panel damaged. Part of the window curtain was propped up against the corner and didn’t work properly. The shower was broken from the beginning, requiring maintenance staff to come twice to fix it during my stay. To top it all off, when I tried to use the coffee maker the next morning, I discovered a used coffee capsule still inside. This lack of attention to room maintenance and cleanliness was disappointing and overshadowed what could have been a pleasant stay

Average HGI but the location is good. The music inside was to load to enjoy a meal. Staff was great! My bathroom didn’t have shampoo in the prefilled shower pump. Not a big deal but I expect more from HGI.

It was convenient

Everything was amazing

Beautiful place only thing is parking is not free

Property appeared to be worn down

saw several roaches in my room

Not what we expected from a Hilton facility. The desk chair in our room had a 6’ gash/hole in the seat. The TV remote wouldn’t turn on the TV. The restaurant looked beautiful but had an extremely limited menu. The people however, were very friendly

Nice hotel with friendly professionals. Fransico was there when I checked in. Very knowledgeable of area and very kind. I was in the area to visit family and i didnt know Ray Charles was from Albany. There is a beautiful park directly across the street with his statue. You can hear his music playing softly but clear. As I got closer i notice like a riverwalk and walking trail. Very clean and peaceful. I truly enjoyed my stay.

Never checked in . Tried repeatedly to cancel but got no help from manager

Our experience at the Hilton Honors In Albany, Georgia was terrible. The service was below average. We called the front desk to ensure that our room was clean and towels were replaced upon our return at 11:00 p.m. To our surprise, our room never received the required service.

Good location in this small town.