Holiday Inn Express & Suites AUSTIN NE - HUTTO, an IHG Hotel

Everything is fine

When I got here, it seemed like our presence was annoying to the front desk employees, and they didn’t even check in the computer to see if there was early check in (less than 90 mins prior to when check in is) and they said to come right at 3:00 so we went shopping and then came back, again different people at the desk but feel like it was a burden, asked for a rolling cart for our bags, and was told if it was available it would be in the alcove in the front. Of course it wasn’t so in order to not have to make multiple trips up and down with my three year old by myself I end up carrying everything by myself down the hall past the desk where two employees watched an 8 mo pregnant woman (myself) and a toddler struggle to get around, then up the elevator, we got stuck on the elevator for several mins, pushed the elevator call button and a robot answered but never got to speak with anyone, I call the front desk with my phone and no one answered.. ever, somehow it started working again after a loud noise, got to the floor we were supposed to be on for me to notice that the cart was right there with a trash bag on it, like the employees were using it the whole time. Finally get the room and then start cleaning.. 😮‍💨

Great staff and great breakfast!

It was comfortable, the staff was very polite, and professional.

Easy access to all things Hutto, Round Rock, and Austin. Felt like we were away from rush hour but could get to hikes, walks and even downtown Austin without much difficulty.

Very clean nice staff

The parking is very limited

ok

The included breakfast was very good!

We stayed for 2 nights and experienced no issues. Check in was quick and easy. The room was clean and very spacious. Staff was pleasant and the property was clean.

Very decent and clean property. Only one thing…there is a lot of crickets around including the room… almost impossible to have a good night of sleep.

Jacuzzi was low in water and dirty, no HBO or pay per view. Coffee tasted burnt. Biscuits were hard, cheese omelets just were eggs folded over American cheese. Why can’t they allow a smart TV connection and we play Netflix, YouTube or Amazon?

Their housekeeping is a joke. Four night stay, one night there did not clean the bathroom. Another they did not service the coffee bar. One day they didn’t even make the bed. They had a known issue with a leak in the dining room. They didn’t mop it or rope it off and my daughter slipped and fell. Luck she wasn’t hurt. The last night the fire alarm in my room started going off at 2:30 in the morning. Place is a joke.

We had a number of issues from the room keys to the electronic panel by the bed. 2 days out of our stay the room was half cleaned

Nice hotel in a great location. No towel storage and turn in at pool , other than that a great stay. Staff friendly and accommodating.

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The locks were not working well the rooms smell musty and the bathroom was not so clean, towels were less I was not please at all. Breakfast was what you paid for. My husband is a gold member and it did not make a difference. Very disappointed

Pool ou

We planned on staying here specifically for the indoor pool, however after checking in we were told the pool is out of service. Thankfully, we were able to cancel our reservation without issue.

Nice people