Holiday Inn Express & Suites BRAINERD-BAXTER, an IHG Hotel

Pros - - The front desk and breakfast area staff were great! Super friendly and accommodating. - Breakfast had a ton of options and loved the fresh omelets and the biscuits and gravy - We enjoyed the adult hot tub and tube slide - Our hotel room was mostly clean minus the extra sheets that had wine stains Cons - - The pullout sofa bed was pretty much unusable even though it was noted as a usable sleeping space. The bed was broken. The bedding to put on it was stained with what looked to be wine. - Our room only had one waste bin that was in the bathroom to use for a family of 6 - There were not enough tubes for the number of people so we had to often wait, especially with people continuing to use them vs. sharing - The lifeguards were often in groups and chatting and not paying attention - There were no pool towels to use even though there was still an hour before closing the pool - The Bar & Grill was not open the entire time we were there and there weren’t any hours posted for us to know when it was open.

It was a little disappointing that the pools close at 8pm on Sunday. Everything else was amazing!

Lots of kids! Loud hotel. Not very comfortable, likely wouldn’t stay here again

Great time staff was amazing. I’m very friendly.

Very family friendly!

Hotel was clean and the staff friendly

Great stay for families with kids. Separate hot tub for kids and adults in the waterpark area. Dining and drink options in the waterpark. Complimentary breakfast had robust options.

Pretty

Clean and great staff

Nice

Check in was fast and efficient. Staff were friendly. The only problem was stuff shutting down earlier than anticipated. Waterpark is closed from 3-4 for safety check which is understandable and appreciated but slide was closed at 2:30. Happy hour at the bar from 5-7 but they closed at 6:45 and stopped taking food orders at 6. Signs were not very visible to have known when to order before they closed. Arcade closes with the pool which was a bummer for everything to shut all at one since we had just checked in at 3. Overall would stay again but would request better signage for all the closures and times.

This hotel could be amazing. Well set-up hotel in a nice location. Waterpark is fantastic, they have laser tag, arcade, etc. The problem is the property is filthy, room and bedding smell like stale beer, and the staff couldn’t care less about anything. I really hope they make changes and take better care of the property. Also, apparently they no longer give hotel guests discounts on laser tag, so it was $45 for 10 minutes for 4 people.

We enjoyed our stay and would stay again! My husband was looking forward to pancakes this morning but they didnt have any this time and the only other thing was no ice machine on 1st floor have to go to 2nd or 3rd

The fireplace didn't work and was included in the price i paid. The room was bg and nice.

Hotel staff were very good room was clean but public area carpets were tatty and dirty by the look due to people walking from the on site swimming pool too the rooms dripping wet

This was our second time staying here. We loved the waterpark. We loved how close it was to the shopping and the zoo. We will definitely stay up here again when we get the chance.

Close to location and airport!

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Very helpful as always! Thankful to be on the first floor with no elevator

It was great.