Holiday Inn Express & Suites INDEPENDENCE-KANSAS CITY, an IHG Hotel

Stayed at your property for a weekend. Came into town to watch a youth hockey tournament. Your property was conveniently located and clean.

It was ok

Everything management food lovely rooms! Management and employees very nice friendly and very helpful♥️

No complaints.

Elevator wasn't working so we had to carry all our luggage for a family of 6 up and down 6 flights of stairs. When we checked in the woman who checked us in was very short and rude to me, when I asked her to clarify the hours for breakfast she rolled her eyes and raised her voice (almost to yelling) to repeat the hours.

Property was very nice, clean and quiet. Staff was very helpful and friendly. Would stay there again.

Didn’t stay walked in the door between the smell and that fact that it looked deserted I was not comfortable about staying.

Definitely need a new cleaning crew or a revisit and how to clean the rooms the right way because I found a bunch of hairs between the sheets and my towels that’s gross and definitely need new beds. They’re very sunken in can literally feel the springs in the mattress. Had a very uncomfortable night actually ended up Checking out early.

The room’s carpet and bathroom floors looked like they had not never been cleaned in quite a while. Beds were extremely uncomfortable. TV could have been a bit bigger for that room size. Bathtub looked very unsanitary Dirty hands prints on walls, especially the bathroom walls. Window blinds did not cover the entire window therefore it was ENTIRELY TOO MUCH night light coming through the window which made it difficult to sleep. Spiders in room, night front desk staff did not have spray to utilize to kill. It would be really nice if toilets could be taller.

The fan in my bathroom didn’t work and the ice machine didn’t work on the third floor. It feels like it needs an update.

The staff were all very kind and the room was nice and clean.

The ladie at the front dest was really nice and personable! The hotel was clean and the room was clean. The pool area was nice and the spa worked! Breakfast was was alright as well. Definitely would stay here again!

Front staff was very friendly and efficient, check-in was very pleasant. Our bed was very comfortable and it was quiet considering how close we were to the interstate. The room did need some renovations, the carpet was terribly frayed were it met the tile, the window shade would not come up or down and showed obvious signs of wear. It was stuck about five inches from the bottom of the window.

Definitely would start again

Comfortable. Hotel didn’t get the message we we’re bringing our dogs, but made no complaints about it. Tub was painted over, but clean. Good areas to walk our two German Shepard Dogs, and dog waste area. Easy parking, decent breakfast so we didn’t need to grab fast food in our way out. This was an overnight on a cross country trip.

Staff was friendly. Rooms were very clean. Comfortable beds. Easy to navigate to nearby attractions. Highly recommend.

No issue with anything at the hotel

Staff was friendly. Room was spacious. Breakfast was great. Bed was comfortable and room was clean.

It was bad because they allowed 4 to 6 young girls to stay in room 2 doors down from us. We had to go knock on door twice to try to get them quiet. There was no adult in room with them. We should get are money back for putting up with this!!

Close to dinning and shopping centers.