Holiday Inn Express & Suites MILWAUKEE – WEST ALLIS, an IHG Hotel

I am grateful to Penny, the GM who resolved our situation with the lack of cleanliness of our rooms. She and the front desk clerk were patient, kind and professional.

Good stay with the family

Ronnie and the staff did an amazing job of making us feel welcome! We are from Orlando and used to really great customer service. This hotel exceeded our expectations! Breakfast was delicious and the hotel was clean and very comfortable! A great sized room with full sized Dove shower products, lotions and soaps. We will be back!

Location

breakfast was amazing

Hotel was great, but the person who checked us in was rude. She never even said hello. She just said “swipe a card” nothing else at all …

Easy to access. Convenient parking. Friendly staff. Good breakfast.

Wonderful, clean, orderly; extravagant stay! Will definitely be staying here from now on when in MKE

I chose this hotel when I go to Froedtert for testing or procedures as it is a couple hours away from home. I feel like it’s in a nice neighborhood, clean rooms and friendly staff. Not far from hospital

Hotel was very clean. Appreciated the Dove products. Breakfast was excellent.

Night shift nurse here, I was given a late checkout that was a life saver for me! Thank you!

Large comfortable rooms. Friendly efficient staff. Convenient location for my needs. Quiet. Great morning breakfast buffet. This was my 3rd stay and it won't be my last. It's a very nice hotel.

Clean building, great breakfast. All was fine until right before we checked out. The pool ran out of towels, so i found a housekeeper and asked for six towels in the pool and help to get back into the pool, as i left my key in the pool area. Language barrier, instead of helping me, she moved onto the next room. The front desk woman acted like i was an inconvenience. At first, she was not going to help me and then only gave me three towels to take to the pool, therefore, the other people in the pool area didn't have a towel. She acted like she didn't want to be there, or working at all. Just plain rude.

I like it

Over all a good experience.

Mediocre stay. Hotel was nice enough but carpet in room and both elevators was stained badly, and room carpet was frayed. The in room heating/cooling unit vents were very dirty and full of mildew. Staff at front desk was not very friendly, but they were helpful.

Good

Centrally located and very clean. Was there over Thanksgiving and it was very quiet which I wasn't expecting. I was a little disappointed with the breakfast options but I made do.

They ran out of normal caffeinated coffee and bacon. Only decaf and some kind of sausage. That also ran out of green tea. Staff is very friendly and some have been there a long time. The hotel is really clean, too. Not sure why the management is unable to keep normal guest staples in stock.

The hotel was nice and clean! Will definitely stay again next time we visit our daughter in the area!