Holiday Inn Express & Suites WEST OCEAN CITY, an IHG Hotel

Had a very nice stay here. Breakfast was good

Excellent treatment by staff when we checked in

Great people and service

Post New Years get away. Hotel is very close to Assateague Island. We had a wonderful stay as always.

No comments

Nice and clean, comfortable room. Breakfast buffet ran out of food and hour before close, many folks not happy makes no sense.

We weren't traveling with pets, and always appreciate a pet-friendly hotel. However, our first room was like a POW in the face of ammonia (pee) and room freshener. Like, eyes burning. So, we waited 15 for another room to open and that was fine. Got back from the funeral, exhausted and tried to watch the last football game and the tv picture was super dim and going out. So, I tried to call the front desk to tell them that the tv wasn't working and the phone didn't work. Then, i tried to plug the phone in the charger on my bed and it didn't work (my sister's did). One of these things would be mildly inconvenient, but all three plus the first room being uninhabitable was frustrating and inconvenient in an already difficult time.

The stay was good for a short business trip in the area. Upon initial check in and every time coming into the lobby area near the front desk there was this kind of odd funky smell. The hotel itself was otherwise nice and clean.

We really enjoyed our stay. Front desk staff was great!

I’m a frequent customer and return often. Staff is professional and helpful.

Property was reasonably well kept. The last remodel is starting to show it age.

The bed was comfortable, the room seemed clean. The bathroom was a little shabby. The fridge rattled all night and the air conditioner was noisy. The people, very nice.

Staff was nice.

Nice place

Staff was friendly and breakfast area was clean.

Excellent hotel, good location. Kids loved the indoor pool.

Very friendly staff, good location, the cleaning staff did a wonderful job but the rooms smelled like they had some mold and could use a remodel. The breakfast was much more than I was expecting, it was a full breakfast spread. For the value it was worth it for a short stay.

All the employees were super nice and helpful.

Staff was very helpful. Shelly at front desk always had answers. There was a gentlemen on duty at night that was also helpful. I was there with my adult daughter & grandson to visit my grand daughter who is a Ranger at Assetaegue. The hotel was very convenient to the Park.

The staff are very professional and friendly. They always make me.feel welcome.