Holiday Inn Express AUGUSTA DOWNTOWN, an IHG Hotel

Great hotel. Very clean. Staff weee extremely friendly and helpful. Would recommend to anyone staying in Augusta.

It was unclear where the parking lot was and there was a lot of construction equipment and debris everywhere

My plans are to never stay at this property again. I was there for three days and only got a minimal of three hours of sleep each night from Thursday to Saturday. They would not accommodate our move me to another room. I was not informed that there was construction going on at the hotel. The front desk Inez never followed up with me on any questions that I had for her. I asked to speak for general manager she gave me a card and the phone number ring right back to the front desk. I never had a chance to speak with the general manager. She would never tell me when Norman R would be in or able to speak with me. we checked out of the hotel this morning and we hope to never return to this property ever again. We will let everyone know of the bad experience that we had on social media.

staff was very polite and friendly, not professional at all. when i complained that my room was filthy, the nice young lady at the front desk went straight to the housekeeping supervisor and told her, in front of me, the supervisor reaction was what put me off, she confronted the situation with her staff in front of me, there was an exchange in front me in spanish, where they assumed i didn't understand, even if i didn't, which i did by the way. the girl that supposed "cleaned" the room the previous day deny it and try to insinuate i was lying, that's when i spoke in spanish so was understood, and explained that the room was indeed dirty, the carpet was sticky, you can "vacuum" the carpet but that wont make the carpet 'clean', but that wasn't the case the carpet was dirty and sticky as well so was the floor in the hallway and the bathroom. they even asked why i had waited until the next day, again unprofessional, i am not staying at my aunts, i am paying for the space therefore i expected a clean and inviting space, but like i explained to them, i had been driving from CT for the past almost 40 hrs, i was exhausted and did not have the energy to even speak, so yes i waited until i woke the next day. the issue was "resolved" after the exchange, however just because that exchange had happened in front of me and not in private like it supposed to i will not be staying this specific location again, any future business i may bring will be lost to another hotel in the area.

I was very pleased with my stay. I found the location to be excellently located, and the personnel to be exceedingly plessant.

The staff and service are good and the room is very clean

N/A

The hotel is undergoing renovations, and it was a bit noisy. The noise ended at 6 pm and did not start until 9 am. This was reasonable. I stayed in one of the updated rooms. It was clean and comfortable. The artwork was not up yet, so it was a bit stark. The results should be great.

Clean hotel . Starting to renovate so a little loud in the morning but not to bad.

The ammonia odor in the lobby was too strong. The heater in the room sounded like a mouse was scratching to get out. The area of town is not as safe as I hoped. I drove past the hotel entrance the first time I arrived.

Outstanding customer service and quietness

Once renovations are finished everything will good. Very convenient to AU.

I like the facility and I stay there every time I come to Augusta

Very nice

I liked the fact that you had to use a key card to get inside of the gate

It's wag in a great area from my main event

My stay was pleasant, even though it was for one night.

Hotel is not so great area. Hotel staff amazing. Breakfast was ok. Close to downtown.

Easy access, safe, convenient, clean.

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