Home2 Suites by Hilton San Antonio Lackland SeaWorld

Great location, close to food dinning, easy access to freeway. Good morning breakfast. Friendly staff. Very clean and spacious rooms.

I liked everything

As always home 2 is just perfect for my family Easy and fast Check in, hotel amenities are good enough, I like the indoor pool, and by the way the salsa en the breakfast is a A I love it Thanks

Great property

Huge rooms with great amenities. Such a bargain!

We joyed the personalization of the room, and the pool tables downstairs. The location was convientant for our needs as well

Bien.

We arrived from long trip from out of state, we’re looking for a decent clean stay, so I booked this hotel as we were traveling. From the moment we got there Carol the night manager was already dealing with a disgruntle guest, she then proceeded to deal with me, I gave all the information for my reservation and for whatever reason she was rude, upset, and in no way humble. I asked if there were any available diners or places for take out and she ignored me and another guest answered me to recommend the bear diner. During my stay I noticed that the room was unkept, mold through the edges of the rooms and on the ceiling edges, the restroom was dirty and the beds smelt of cheap Clorox. Although this hotel was dog and family friendly (being next to SeaWorld) it was the worst experience. Dogs were barking very early and kids running through the hallways. The walls are thin and the ceiling is slanted, you could hear everything! Word of advice, police your guest, clean the place up, maintenance the aircon(mold), and keep the noise down.

Such a great place to stay. Our family is large so it's so nice when we find a place that can accommodate us without having to purchase more than one room.

Fantastic stay with great amenities and staff!

Breakfast horrible. Frozen eggs, raw sausage, no butter for 2 days, pancake machine making raw items however they were quick to repair. Coffee ran out quite a few times or was cold. Room was great. Main kitchen lady was great. Pool area needs non slip added. Both grand kids slipped and fell. Noise reduction between floors. You could hear every walking step above you. This was our first visit here. Unsure if we would return of not. But most likely would give a second chance.

I thought the staff and the room was perfect. I loved the suite with the kitchen and definitely loved the full breakfast that they served. The bathroom needs updating. The shower was horrible - no water pressure and the shower head was so old that I couldn't even get the soap out of my hair. However, my biggest issues are stating "pet friendly". First there was not an adequate area to walk the animals. here was only a very small strip to walk the dogs which caused issues getting the animal to do his business. Second, I got a complaint about barking the first day which caused me to miss the opening for my Grandson's graduation from Air Force Training as I had to sit in the hotel with the dogs to keep them quite. I was on the 2nd floor and there was a mix of pet owners, but mostly families with children running through the halls which caused the barking. I would like to make a suggestion. Why not make one floor that would be pet friendly so not to upset the pets with the unnecessary noise of children running up and down the halls and banging on walls. This way only pet owner who understand how the running and banging can cause the pets to get upset and bark wont have anything to complain about.

Negatives: We had trouble with our key Cards not working here and there. They advertise they have beer and wine, but they didn’t have any the four days we were there. It’s not really close enough to anything to walk to a restaurant. Positives: quiet, clean, rooms were great! We came down for a BMT graduation for my nephew. We were up early out of the hotel by 5:30 and gone most of the day, but it was quiet at night when we had to go to sleep and get up early again in the morning. Staff was pleasant. The last day we were able to enjoy breakfast because we were flying out and had nowhere to go early. Breakfast was nice. The coffee was always good

I love the hotel room and the kitchen supplies.

Great location away from the business of the city but within a few miles from restaurants and tourist attractions

Friendly staff

Everything was good but the staff and breakfast was horrible! The breakfast was the worst tasting ever. Not even combinations as a real breakfast would of stayed here again if it wasn’t for this!

Room is not ready by checkin time. Waited 20 minutes to check in

Wedding party on the floor above us, woke my entire family up then continued to be pound even after called down to the front desk. Then awoken by same group in the morning. I understand not the hotels fault but after hours should be quiet and controlled

Great service. Clean room.