Homewood Suites by Hilton Reno

My check-in experience was terrible and because of it i missed the show i have came to see ...waste of my money/trip due to this .... Sleeper Sofa was not functioning and lot of time wasted to check and fix it ... after a long wait they gave me a upgraded room where also i faced issued with the light system attached with the fan and need to call the front desk but without help ... at last my son resolved it.

Excellent rooms. Breakfast was terrible. Really inadequate choices. Quality of food really marginal. They should not even offer breakfast. We had to go outside for breakfast both days.

not much choice for breakfast

Extremely poor, that's all I can say. Starting with breakfast, very bad food and service. I asked for help in the room because of a problem with the toilet and they said they didn't have anyone to help me. And the worst thing was that we couldn't use the pool, which was the main reason for fun for my family and especially for my children. For that reason we chose the hotel because they offer that benefit as the main one on the hotel's website. Very disappointed with this stay.

Really lovely check in and breakfast. Nice pool and workout room. We only stayed one night but could see how it would be comfortable for longer stays with full kitchen etc. My only note would to be to dust a bit more often. The fan blades and light fixtures "chandelier" were quite visibly dusty.

Excellent breakfast service. However the swimming pool was so cold as to make it unusable.

We were passing through on our way home and needed a dog friendly hotel. This was our first time staying here, but I found the hotel lacking. Our room wasn't very clean (dirt in the corners of the bathroom floors, carpets in and outside our room in dire need of vacuuming and when we sat outside to eat breakfast, the trellis above the BBQ was thick with dirt and cobwebs. The "included breakfast" from 6-9 was lacking. When we got there around 7:45 a.m., there were no bowls for cereal, no clean spoons, the hot food was almost gone and didn't get replenished. It was just lacking. We usually stay at Hyatt but decided to try this place. We will go back to Hyatt hotels in the future.

The staff here makes returning guests feel at home. Pet friendly. Convenient to doctors, shopping, and a nice park across the street to take a walk.

We really enjoyed our stay here. This is one of preferred hotels.

Good receptionist

Excellent hotel. Nearby dog hiking trails and park. Breakfast is mediocre but doable Expedia stated dog friendly 'free' hotel. It $75/dog -- need to update your listing

The Hotel was great! The bed however, not so comfortable.

Excelente lugar. Me gusto mucho y con gusto iré otra ves.

Room smelled like cigarettes. Was told by the front desk it was from someone else’s room. I was berated by the front desk when I mentioned lighting a candle to get rid of the smell. Smelled this way my entire stay , not from someone else’s room. Stale is stale, my dad smoked.

This is one of my favorite hotel and will always stay in homewood wherever I’m away from home. Beautiful room and it has pretty much everything that you need, it feels like home. The breakfast is also amazing

Great beds, great breakfast and great staff

Excelente alojamiento tuvimos toda la familia. Disfrutamos de sus comodidades.

Best hotel stay ever!!! Crystal who checked us in and was there daily during our trip was phenomenal, she truly went above and beyond with her Wonderful, Professional, & Caring Whole Hearted Customer Service. Our suite was perfect size, clean, and up to date. AM breakfast buffet was hearty and delicious, WiFi worked for entire family just great w/o slowing or glitching, parking was free- near to entrance, and easy to find. All the staff was friendly and helpful, but most of all Crystal as she made me and my family’s first time in Reno worth taking to celebrate my dads 80th birthday.

Great location for my travel and expansive breakfast. Rooms were big with a kitchen and full size fridge. I wish the thermostats could be adjusted to a lower temperature. All in all, a decent stay.

The hotel staff was very nice, while the property condition seemed to be reasonable, there was no hot water in the room, we ran 10 minutes shower, the water temperature was still mild.