Hotel Indigo LOWER EAST SIDE NEW YORK, an IHG Hotel

Unassuming entrance fits in well with the neighborhood. Staff is friendly, knowledgeable, professional, and unobtrusive. Excellent stay. Thanks!

Amazing experience and location! The rooms are really roomy, and the hotel service was great! I loved the view from the hotel room, and there was even a desk to work out of. Great amenities as well :) Definitely going to stay again!

Hotel was great. Restaurant was awesome!

We had a great stay at Hotel Indigo LES. The room was amazing, staff were friendly and helpful. No issues whatsoever.

Front desk staff were always absolutely amazing 24/7! I appreciated their willingness to discuss the terms of my reservation upon check-in, the dress code for the restaurant on 15, and the very helpful extra hour before checking-out because my flight back home wasn’t until 5:30 pm. I know I can always count on the Hotel Indigo Lower East Side Family to take care of me ❤️

Very spacious rooms! Pleasantly surprised!

There was a window left open in our room that we could not shut

Good stay was near a lot of food and entertainment

The folks were incredible! Everyone working was so nice and helpful. Big shout out to Kevin for the amazing resto recommendations!

I go to newyork every month and always stay here. The staff is great and remember my name. The location is perfact. I will be back next month

Great location for lower east side. Lots of dining and things to do nearby. Staff freiendly and welcoming. Rooms are good sized. Clean and comfortable.

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Everyone I interacted with was friendly and helpful!

I prefer the location in the financial district. This one seems seems to be lacking… I showed up and they put me in a room that had not been cleaned yet yet, then they put me in another room that I had no working phone and clearly had not been vacuumed or swept.

This was a great location for a single night stay in NYC. My husband and I went to a speakeasy tour on the lower east side. This hotel was within walking distance. It is modern and has beautiful views at the rooftop floor. Many dinner options in the area. Room was clean, but furniture was a little worn/cheap. The only downside was cost of parking.

I’ve stayed at the hotel 6 or 7 times in the last 2years. The last time being about a year ago. I liked it. I can’t say the same for my element stay. The bed was so uncomfortable after the 1st night I slept in the floor. The heating system rattled so loud I had to cancel 2 business calls. I left and checked into another hotel after the 2nd night. The staff is unhelpful and worse uninterested in guests. I not only will never stay at Hotel indigo again I will tell everyone I know and anyone who asks to avoid.

Great area! Good price!

We accidentally left a Patagonia jacket in the closet and the hotel mailed it to us! Five stars, would definitely stay again!

Poorly trained and unhospitable staff, was asked multiple times from different doormen while i entered the hotel for key card to my room, ignored them and walked past about the 5th time that happened. Also, theres a club on the 15th floor and at nights the wait for an elevator was so long I had to use the stairs. Was charged about double for my stay with no explanation unitl I asked about it and was told it was a pre charge for "incindentals". Valet parking is a plus, but the pricing I'm seeing on these other reviews is inconsistent, other reviews stated they were charged an extra $20 for an SUV bringing their totals from $70 to $90 a night, while I was there I was told parking was $90, even though I drive a small sedan. When I asked about why it was different than what was posted, I was told to make sure to validate and it would be $70. The location of the hotel itself is good if you want to take advantage of the restaurants on Essex and Ludlow, but for the price I did not appreciate a bunch of ESL guys in suits asking me to prove I was staying there.

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