Service at night was awesome, but in the morning was too rude

Wish breakfast was free and so expensive

Room was clean with two double beds. But the room was not so big. Service was great.

Hotel Zelos is my home away from home whenever I'm in San Francisco. The rooms are comfortable and stylish, the restaurant is wonderful, and the staff are welcoming. It's also well located for shopping, food, and transit.

Beautifully redone hotel in SF!

Bathtub didn’t drain despite telling staff multiple days it never got fixed. Bathrooms could use updating. Otherwise nice.

I arrived at this hotel following an international flight at 7pm PST ($70 USD Uber to get there). Following a 5-10min wait time to check-in (front desk personnel nowhere to be found), with another person waiting to check in behind me, I was told my room was unavailable or cancelled due to their overbooking. My own booking was arranged and paid for via Expedia over a month ago. Egregiously, the person waiting behind me was able to check in, no issue whatsoever. I was told Expedia was responsible in notifying me earlier that day of their abrupt cancellation, not themselves; and I was to be moved to a similar hotel 10 minutes away that required another Uber. They confirmed they had not tried to contact me directly. Though the other hotels Google rating was similar, both hotels showed to have a ton of dissatisfied comments and negative reviews. I asked to be refunded on the spot and decline their suggested accommodation. Nope, responsibility for a refund is through Expedia, not the hotel. As the hotel could provide another hotel in the city and the booking was done through Expedia, I would not be refunded. This hotel was a terrible guest experience, all in all. They made no attempt to remediate - no transportation to the next hotel, no vouchers, zero! The other hotel confirmed that at 5pm that day, they had been sent request to accommodate me as a guest! I recommend people allocate their money elsewhere. Read the fine print, and book directly with reputable hotels.

Needs an upgrade. One of two elevators out of service. Ice machines unavailable… one single staff person for all the guests at the lobby definitely insufficient.

Nice spacious room and to our surpirise it had a jacuzzi tub! The front desk service was very good and we were given an early checkin and late check out. The Dirty Habit restaurant service was good in the mornings but the continental breakfast (free w/ voucher) could use an update. Each day they offered the same two croissants, fruit and muffin with juice or coffee. The room was great overall with the bed comfort being fair. I would stay her again. The location is great too, just 2 blocks from Union Square.

Very nice hotel

Great place

It was a good stay , just wished everything was included in price like parking fee and hotel fees .

Great staff amaxing service really appreciate how they treated us

I had a short stay here while attending a conference at the Moscone Center (Zelos is incredibly convenient to both that and Union Square) and had a great experience. My king bed room was spacious, comfortable, clean, and the bathroom was well-stocked and clean as well. Check in and out were both super easy, and the in-house restaurant was really nice too. (The included continental breakfast is delicious - fresh-cooked pastries were the highlight!) I would definitely return to this hotel if attending any other events in that part of town.

Really liked this hotel but strongly encourage them to reconsider the scent they use in the front lobby. Our first two days were perfect, no scent one way or the other so to me that was great as it just seemed clean, not old, just clean. Day 3 the scent was so strong, out of the blue, that our group of 6 would rush to elevator and try not to breath in. The scent would even get trapped in the elevator with you. Please reconsider and be more scent aware or at the very least change to something milder. I don’t know how your front desk staff can tolerate it honestly. It would give an instant headache.

Property was great. Would have given 5 start except after second day there was an overwhelming scent in lobby like they had just changed some kind of air freshener but it

The staff are friendly and nice. The facility and the room are clean and I love the design of it. The breakfast options are great. We enjoyed the stay!

There are few things more disgusting than a shower that doesn’t drain. Pulling around the legs is just wrong.

Got to the Hotel for Starters no Valet no Parking got inside the Reception sucked the attendant was nasty place was overpriced ended up Staying at the Hilton less money put this place to shame real true disappointment

Great location. Comfortable bed. Restaurant on the 5th floor served great food and cocktails. Easy access to public transportation and easy walking to many museums.