Quality Inn Cortland - University Area

This property needs a total facelift. We had to change rooms when we checked in because the toilet would not work. I have never seen so little food put out at the breakfast buffet. Two yogurt, four muffins for example. The decaf coffee was dead cold. The staff member apologized and brewed another pot. The staff were polite, friendly and helpful.

For the price the place was really not what you would expect. Non functioning amenities, loud clientele in and out of loud doors. Water pipes making loud noise throughout night. Just not a really well kept up place.

The hotel was not well maintained. Carpets were ripped and frayed, the toilets clogged easily, wallpaper was coming off the walls, and it just a very seedy place. The staff was friendly but the interior needs a lot of work.

Side door to get into the building did not lock so anyone could walk in. Room was dirty, wallpaper peeling off walls overall very outdated. Whole place smelled.

The hotel is a bit runned down but basically clean. Looks like it hasn't been updated in 20 years.

The price we paid was absolutely not worth the stay we experienced. While the bedding and towels were clean, that's about the only thing clean. Rust in the bathtub and sink. Faucet dripped throughout the night. Wallpaper falling off the walls. Very disappointing.

Property may have been fine in the 90’s but no updates since…..paint pealing, very outdated drywall curling, carpet stained and very worn, ice maker not working, and even staff were complaining that it was too hot in the building. Do your best to stay elsewhere.

Poor lobby, no handicap ramp, not what I expected, bad breakfast

Our stay was for two nights from August 23-25, 2024. This inn is not quality. Almost everything needs to be upgraded. The condition of the room, while clean, was marginal. The wall paper is failing, there was mold in the bathroom, the remote for the TV didn't work, and the room was not refreshed and the bed remained unmade with the pillows moved to the chair when we returned to the room for our second night stay. I worked with the front desk to get a remote for the TV to work, we never did, but I got one where the one/off worked and I used the buttons on the side of the TV to change channels and volume. The mold in the bath would have been a non-starter, but we did not notice it until the second morning when we opened the shower curtain and so it was too late to request a different room. The staff was friendly and helpful, especially Nick who was great. The breakfast is very basic and the only hot menu item was except waffles. They smelled very good in the morning, but we don't eat waffles. The hallway carpets are worn and our room door was weathered looking, even though it is an inside door. I would not recommend this place until it is remodeled.

This hotel needs a major renovation.The price that they charge is too much for the way the hotel looks and smells. They left dirty towels hanging behind the door from the previous client in the bathroom, the walls had stains dripping down, the room floor had gum stuck on the rug, the room was dingy, There is no elevators so you walk up and down the stairs luckily there is only 2 floors. The second floor smelled like weed and the room smelled like cigarettes the halls are poorly lit. The ice machine on the first floor was disqusting and dirty .At breakfast they had expired yogurt, there chairs are all ripped apart , their toaster wasnt working on one side. I wouldnt stay there again.. find another place. If i could i would get a refund..

I am handicapped and they do not have an elevator and they put me in a second floor room.

Front desk service was great. Except for stairways, the hotel could use a good upgrade for the price

Breakfast was great

Room was clean Air conditioner failed & leaked all over carpet Outside & inside old, deteriorating Decor old & mixed with mis-matched upgrades Ugly Staff is kind, helpful - good customer service

Convenient spot close to Cortland University. Property is old and outdated. Room was a bit dirty and had wallpaper peeling off the walls. Bed was comfortable and staff was friendly

Facility is “tired” . There is no elevator to the second floor, which makes it difficult with luggage.

It should have been called “Low Quality Inn”. Our room smelled, the wallpaper was coming off and it looked like mold on the bathroom wall. Carpet was damp and well worn. Breakfast was available but we decided to eat at Perkins next door. It needs an update badly.

Nice bed! I wish the tv in the motel room had more tv channels!

I had a week booked but only stayed one night. The bath tub drain in the shower wasn't draining very good! The bathroom faucet was leaking. Spider webs in room. Wall paper was coming off the walls. And mold around the bathtub shower area.

The ladies at the desk were amazing, I have always been in in business and customer service is everything. And they were wonderful. The bed was super comfortable with that said the rooms could use some attention as far as being spiffed up. it was a safe comfortable place to stay and I had no problems, and a nice little continental breakfast in the morning. Thank you .