I was over charged by the hotel. I was charged by Expedia and was told I didn't have a reservation and was charged again by the hotel. The phone number I call for customer service hangs up on me when I say I was overcharged

There is no internet connection. Needed to get some work done and wasn’t able too.

Did not sleep good the heater was so loud would wake us up everytime it turned on.

Both beds were terrible to sleep on. Pillows were flat.

Nice

Nice staff comfortable

This hotel was very comfortable we went out for a concert and got a room with a king size bed. The bed was very comfortable and the rooms are very clean and nice. They must be going through some remodeling because no restaurant were open but that was the only thing that was disappointing.

Great place to stay. Little disappointed at the blackjack table are not open Monday through Thursday.

Easy stay for a trucker with a Pilot across the street.

didnt like anything there was only 1 girl to check in and a line of 7 people she told us the other girl was sleeping in the back finally got our keys she told us to go the wrong way which she told other people to finally found our room and the door wasn't locked then found out that it would not lock at all took all took our things back downstairs to her she made us wait till another couple let us talk to her and then she gave us another room which was not a king which we ordered will not ever stay there again we just got in from a 12 hour drive

Na

The casino staff were great.

24 hrs Starbucks not open 6 am Restaurant not open til 8 am No eft check cashing

Waited in line for 20 mins. Front desk agent was berating the lady in front of me. She then went to help me and let me know she only had smoking rooms available or I could get a room at the Golden Nugget down the road. I asked how long it would take and she flipped out on me to and told me to go stand in the corner with the other lady. The manager showed up and somehow miraculously found rooms for me, the other lady, and another guy. The front desk agent lied and said we were all mean to her when we were calm and she ran away crying. It was bizarre. Other guests were waiting for towels 20 mins. This is all at 9 pm. Many rooms are filled with 8-10 partying adults or large families that size with the door open hanging in the hallways. My room is next to an exit at the ground floor and a stairwell, neither is locked and both slammed shut loudly all night while people went in and out. Roaches were crawling on ground and in my stuff. Front desk told me it was normal they come inside and she couldn't do anything about it. I could leave if i wanted to. Two women had a verbal altercation outside my door. A man staying across from me also had a dog that started barking in the hallway so he beat his dog outside my door and screamed at it. I slept in my clothes with towels on top of the bedding. It was so dirty. Pillows stained, sheets stained with holes, smell to room, dirty bathroom. It was so expensive for how gross and unsettling it was.

Good hotel, no complaints.

Nice place the help from the front desk to the restaurant not good, just had surgery and did not need to walk very far but sent us to the completely wrong end of the resort. have no clue Restaurant hostess screaming and yelling at the customers, Pit Boss just watching the whole thing and walks away

We had an amazing trip, thank you to all the staff at the casino and keep up the great work! We saw a great improvement in the environment.

The Prospector has good food. We waited in line longer than normal to check in and check out.

Good

Horrible customer service