The voucher and ticket exchange process was fast, the staff were friendly, and the games were complete. However, Timezone Chandra Karang was extremely hot, making it uncomfortable for the kids to play. The AC didn't seem to be working at all, making them feel hot and sweaty. Even if they wanted to play for a long time, the kids weren't in the mood anymore. I've reported it to the Timezone staff there, and they said they'll be in touch with them from Chandra Mall. It's just that it's really hot there.