Overall Ratings & Reviews Four Seasons Hotel Boston

The Four Seasons was a very pleasant stay for our family during the New Year period. The staff was excellent and the service was impeccable. The check in process was easy with Michael, the person that checked us in, showing us the elevator and the room, making sure it was to our liking. By the way, “city view” means the room looks over a back street, whereas “garden view” rooms look over the public garden, which is what you would want to choose. The hotel offers excellent free coffee in the morning, hot chocolate in the evening and “the vault”, which is a snack room on every floor that offers free snacks throughout the day. Pool and gym facilities were good too. The only negative feedback would be about their restaurant, Coterie. Although the decor makes you feel wlcomed, the menu, the food and everything that was offered were a big disappointment. It felt so not in sync with the rest of the hotel, as if they had hired a kitchen person from a diner to be their chef. Room service, on the other hand, was delicious. Overall, I think the location cannot be beaten and the service and facilities are up to 4S name. I would stay again.

Beautiful hotel

Excellent Service and support

Good stay

Great stay

Excellent service, very clean, updated and beautiful rooms, coffee service, complimentary starting at 6AM.

Found hair in Bathroom shower. Bathroom was not at their freshest. Room are good but looked like in the 90’. Mm the big déception is that in an four season when you arrive for breakfast Ona Saturday morning at 9:45 (not the rush hour) you are being told that there is a 49’ waiting time. I think an hotel has two main job to accomplish. Provide clean rooms and serve breakfast. So this four season need some more serious management.

My expectations were high for this hotel and what I got was a Holiday Inn express stay. Not sure how this hotel is rated at 5 stars, when I had no greeting card in room, no kids robe which was suppose to be set up prior to check in and it had big mildew stain on tub which I’ve never seen in any hotel room ever. Literally took 2 hours to get a robe to go to the pool which is just appalling. The room got switched but regardless it was just old at this point and worth 1/2 what I paid for per night. Apple by pool was most rancid Apple I’ve ever had, was mushy, bland and disgusting. People working there were polite and nice but it’s the Hotel high ups I’d blame for this. I have never done a hotel review but this place was something else.

It is very disappointing to stay in Four Seasons Hotel and not to have the most basic items in the room. Since when Four Seasons started saving money on sleepers, q-tips and shower caps? It is a shame not to provide such basic items to a guest after charging north of $1,000 per night. Service in the lobby lounge and breakfast were very slow

Good experience but not very quiet

This place is super clean and the food is excellent

Very nice but a bit pricey. Big room, smelt like previous incumbents had smoked in it so needed to open the window or you could smell it. Otherwise great. Would recommend it for sure, and great staff, but not that room!

Four Season is an excellent hotel. The staff is amazing. I highly recommend this hotel.

Our stay was lovely. Staff were all so very accommodating. Beds and comforters were plush and comfortable. The only thing I wish for would be a shuttle to and from airport(complimentary). We will stay there again next time in Boston.

Excelente location and service

Typical Four Seasons. Outstanding service and quality. This is a great location, we would stay here again in a heartbeat.

Incredible property surprisingly family oriented. Amazing staff. Couldn’t ask for a better experience

Lobby decor is classy, staff is helpful and accommodating. Very well run hotel. All five star for me

Friendly staffs, nice hotel and excellent location

Excellent property and convenient location but was unhappy to find that no true spa services were available. This is the first Four Seasons that I have stayed in without a spa. Otherwise would recommend