Overall Ratings & Reviews Delta Hotels by Marriott Ottawa City Centre

Convenient hotel for an overnight business meeting. Great dining options nearby. The hotel is safe and convenient for what i need.

Great location, very quiet.

Clean Rm and staff are very helpful

I had an extremely unsettling experience at this hotel that left me feeling unsafe and disrespected. Upon check-in, we were provided with a key card that gave us access to the wrong floor, which led to us （two girls）accidentally entering a man's room while he was undressed. We had no intention of disturbing him, but the situation was truly distressing. To make matters worse, the front desk service was unprofessional and rude. The woman who checked us in barely acknowledged us, and when we asked for clarification about the key card, she threw it at us and asked, "Do you want to see the manager?" The manager's explanation was that the elevators had been opened for all floors due to someone checking out. However, when we tried to use the same key card on another floor (our actual room on the 5th floor), it didn't work. This clearly indicates that the elevator access was not truly open for all floors, and this contradiction raised more concerns about the hotel’s security. The entire experience, from the poor front desk service to the unsafe situation of entering the wrong room, left us feeling disrespected. As two girls, we were put in a position where we felt vulnerable and unsafe, which is completely unacceptable. I hope the management takes this feedback seriously, as no guest should ever have to experience something like this. Additionally, there was no shampoo in the room—only three wall-mounted dispensers, which contained conditioner, body wash, and body wash. :)

Great hotel. Well located.

Bartender is super cool !

…

Old stinky rooms. Avoid if possible

Lovely stay, thank you

I like it

Very nice place, professional staff, wonderful views

great

Located conveniently downtown within walking distance of most places to visit and activities.

Staff accommodating to needs. Close to areas we were walking to.

Minor maintenance required in room

Small room. Low end toilet paper. Only one coffee in room for two people.

The front desk is very nice and the room is so comfortable.

very expensive, not good service,

All of the staff were very friendly and cheerful, especially the breakfast/restaurant and valet staff. Thank you.

good location