Great

Great stay for client

The TV in the room did not work at all, the door out to our balcony would not open and was stuck - room 511. On top of that, we were on the 5th floor which has an exclusive lounge for those who stay on the 5th floor. They do a free continental breakfast there- however, our room keys (that worked for our door) would not work to get us in the 5th floor lounge/snack & breakfast room, so we missed out on that benefit but sure paid a hefty price to stay at this hotel for one night. My husband went down to the front desk where he expressed our dissatisfaction in our stay and he was told we would be awarded points to our Bonifay account. I actually booked with Expedia and not Bonifay- when I looked at my account, I have been awarded NO points. Shocker! The hotel is in a good location and right off of i75.

It was good

Door to bathroom locked! AC super loud Set on 60 no where that in temp Bathroom was disgustingly dirty Shower was not clean Towels had stains on them NO shampoo only 2 pump bottles of conditioner and an empty shampoo holder White dust on everything No tv remote Phone not working Furniture was old, chipped Room/hotel smelled Front desk never answered phone so had to go down there to complain about the bathroom being locked Floor doesn’t even look like it’s been vacuumed Overpriced Front desk was VERY slow when checking in Overall a very poor experience and I will not be back or stay at another Sheritan

Hotel and room had a terrible smell carpet was dirty cigarettes all over the entrance not happy as cleaning is very important for me and my family

Nothing additional.

Nice room and comfortable

The people are great just the facility is lacking seen water leaking from the ceiling the balcony/ view was of the roof would not recommend the place but the staff is the only thing holding it together

Great staff. Clean and new

Front desk. Need. Customer service

Very friendly staff.

Staff was very nice, it is just run down.

Hotel Staff were very friendly and did their best accommodate when I arrived and my room was not ready. The hotel furniture in the rooms need to be updated and could use some beautiful pictures for the walls

Everything

the place is dated , not a fan of carpet in the rooms

Room wasn’t clean when we checked in. The staff made it right by upgrading us free of charge. Very nice, efficient staff.

Nice and quiet and clean

Very clean and wonderful employees. Nice and quiet.

Hotel was average in every way, 1st floor looks the best however, once we got to the second floor you notice the water stains and a smell but only in that area. The room smelled fine and looked ok but upon a deeper look the bed didn’t have a skirt on it, white sheets looked tinted, the phone didn’t work, ac detector was hanging half off the wall and the ac didn’t work. Had to call downstairs using my cell phone and they moved us to another room in which was better but still just average. I will say I didn’t see any bugs and the customer service was good and the location was safe in which is why they received 3 stars. I mostly wouldn’t stay again as the hotel just looks rough for a Sheraton and the 1st floor gives a false sense of elegance. If your looking to just crash a night this isn’t a bad options but for a long stay and the price I would look else where.