Was having a great stay at this hotel, the check in process was one of the best I’ve ever experienced. Amazing pool and great breakfast. Room is fine? Bathroom is cramped but ok. It’s in a safe area, however, housekeeping will go through your bags and take your stuff. Bring your own safe and lock anything valuable in it. Money was stolen from my room. Both my sister and I had cash missing from zipped compartments inside our bags (meaning you would have to open bag and then open an additional zipped compartment to get to it). I was staying on the third floor in August 2024. If you are staying at this hotel be alert that housekeeping and minibar staff will enter your room and go through your bags while you are not there. When I gave my feedback and informed them, they sent me a gaslighting email that it was on me for not telling them while I still had two more days there. I did not want to risk more stuff going wrong in our room or the safety of my sister.

Be careful at check out. They added minibar on my Hotel bill without any detailed specification and without notifying me at check out. It just say “Frigobar”. I found it when I looked at the bill in detail afterwards.

Proper hotel in good and safe location. Rooms are ok and properly maintained. The acoustic is a bit of a problem. Walls are thin. So a bit of noise comes inside the room from other rooms. Although there are sound proof windows which keeps the noise from outside from coming inside. I think the strength of the hotel lies in its service from reception to porter, cleaning department and the restaurant.

Hotel in a really nice environment of San Paulo. Personal was nice, although the fact they did not any single word of English was a huge barrier (only two were able to speak and understand). The rooms were just decent. The main problem, is that in Booking this hotel is given 5 stars, whereas it is far below European standards (I would give 3-4 stars maximum).