Overall Ratings & Reviews Dar Al Andalous - Riad

Outstanding hospitality with excellent customer service

Very nice staff, butler rasheed was amazing!!! Very happy!

I made the reservations in February and received a confirmation. My credit card was charged which surprised me - the other riads want to be paid in cash. When we arrived, we were told they over booked - and were going to find us another riad close by. They found me a place; offered us apologies and lunch the next day (we were going to be out sight seeing); we were told the second riad would have us for the full 3 nights although the first room was not entirely what we wanted- but they were doing the best they could. We found out approximately 10pm the second night that we were being moved to yet another riad….the Andalous manager apologized; over the phone said he was going to stop by the next morning and tell us where we were going- he did not.show (apparently he went to Casablanca to pick up other guests) and did not communicate with the Alcazar folks about where we were going. Our bags were sitting by the reception desk. I guess the manager of the Alcazar was able to reach the manager from the Andalous; he sent a colleague to retrieve us and walk us over to Riad Sucrier. She tried to explain that it was a problem with Expedia and mis communication with booking. The whole experience with Andalous was a mess; I didn't appreciate moving twice and the lack of communication.

Staff are very friendly and helpful thru out the stay. Property is very good but there is room for improvements in bathrooms and maintenance. Management mentioned they are planning to upgrade soon.

Husband & wife owners do NOT care about keeping this property nice - VERY rundown. Air con was broken in our room & had to be fixed (moved to a different room for the 1st night & bathroom wasn't properly stocked), rooftop deck dirty & broken furniture, tiles on step to dining room broken. Ladders laying around in hallway & on stairs. Whole place felt neglected - BEWARE photos on Expedia are VERY OLD. We would not stay there again or recommend it to anyone. Only good thing was the location within the Media but there are PLENTY of other Riads to choose from. Staying at this one was VERY disappointing (we were in Morocco a month & stayed at lovely places everywhere else).

Great staff, great place. Zhara was amazing and helpful.

This was a great place to stay for exploring Fez. Everyone at the riad was helpful, friendly and accommodating. The first room we were given was not ideal for us, but we were able to change to a room which suited us better, thanks to the helpful and understanding staff. The food was excellent, particularly the wonderful dinners. Most visitors were only staying for a couple of nights, but we were there for a week and could therefore appreciate just how good this riad was. We felt completely at home.

The courtyard riad has a beautiful charm with a comfortable and nice dining area. The staff was helpful in arranging a full day tour for us in and about Fes and making airport transportation arrangements back to Casablanca for us. Few suggestions which I shared with the owner, smoking in the lobby and in rooms is not a pleasant smell for guests that don’t smoke.

This is a beautiful Riad with accommodating staff. The meals were also delicious.

Very easy to find (10 minute petit taxi 30 dirham to batha sq & walk for 2 minutes). A little tired, but spectacular Riad with beautiful, original tiles and windows throughout. Stayed in the batha room, a good size with a great semi private terrace. In room safe was not working, turning on the heating made the room smell sweaty, private bathroom is down one flight of stairs and had sporadic warm/hot water. Not in the heart of the Medina which we liked, easier to find, less intimidating. Construction across the street starts at 8.30am and ends when the sun goes down. Just pouring foundations in Feb 2019, so likely to be going on for awhile

Very nice hotel with nice staff and nice food. The room was beautiful with clean bed. The reception was not ready when we tried to check out at 07:30. Little water was leaking in the bathroom floor.

This riad was beautiful and spacious. Not directly in the medina, but only 5 minutes walking to the blue gate and medina.

The staff was awsome. specially Zahra. Went out of theire way to make us feel at home/

Authentic ambiance with excellent food. Helpful and kind staff and owners. Highly recommended.

Hotel is in a good location with beautiful rooms. The staff are friendly and very helpful.

The entrance hall and dining room were a beautiful space, which imcreased our excitement for our room. It was the end of ou trip, so we decided to book a better Hotel. The first room we got was a lot smaller than we expected. It was small, hair in the bathroom and no shower curtain. On the website it stated that we would have a safe and fridge in the room, whdoch we really wanted. Hence why we asked zhr next day shere fridge and safe were. Staff eas really polite and said we cpuld have another room, if we don't mind a double bed. We agreed and were happy with the service. Arriving at the second room later that day we had fridge and safe and a bigger room with a terrace. Horwever it was even dustier. Hair on the sheets. Bathroom looked grose and the matress was old. Air con did not work and the teracce looked like it has been a building site with pieces of wood in the corner. We were not able to stand up in the bathroom. I am 173cm so it isn't too much to ask for to stand straight while brushing your teeth and not showering kneeling. We don't want to critise everything. The staff was expectional. Cleaning staff and Rachid were most wonderful and very helpful throughout.The Riad haad a great breakfast. We felt very angry throughout our stay. The owner lied to us and said the guests before took the key with them and will post it, so we receive it the next day. It never srrivedand we found out, that the room was never used and we were lied to. This made us were uncomfortable.

Our room in Dar Al Andalous was truly beautiful. We feel lucky to have been able to stay there for six nights. We especially wish to say how much we appreciated the manager Zehra. She was is lovely in spirit and helpful. We also appreciated the grace and friendliness of Rashid the waiter and doorman. We highly recommended that you choose the room which is listed with a jacuzzi because it is such a wonderful space.

Beautiful riad with helpful staff and large, comfortable rooms and bathrooms. Decent wifi. One piece of advice: clarify cost of meals before ordering them.

Very nice and helpful staff. The Riad is beautiful.

Very enjoyable stay, excellent service. Convenient location on edge of Medina. Easy to walk Medina but yet close to drivable area so you can get transportation as well (most of Medina is inaccessible to cars).