Overall Ratings & Reviews Ashbourne Hotel

Uncomfortable room and bed, bathroom looked like it had had some maintenance done that day but not cleaned & the hallway smelt strongly of chemical, possibly paint thinners or mastic, room grubby and very hot plus an uncomfortable bed. The building and restaurant are very nice.

Arrived late due to unexpected extended stay to support customer. Night Porter did not know how to book me in, had to book night via Expedia website. Night Porter phoned manager to support him getting me a room. Then found room had not been cleaned. As was 10:30pm at night and needed sleep for early start the next day, put up with issue in room.

We stayed whilst attending a local wedding. The staff were really helpful & friendly. The room was comfortable & clean. They even had hot chocolate in the room, as someone who doesn’t drink tea & coffee is something I really appreciate.

room 202 bathroom fan shook the foundations but other than this everything was on point. I would defiantly return.

evening meal wasnt the best , edible but not the greatest id had , bedroom was spacious whirlpool bath was nice ,loads of noise from car park

Nice clean hotel, very very friendly staff, nice breakfast, good shower pressure

Check in was abrupt and demanded payment for room at check-in, before seeing tbe room. Hotel was extremely noisy, load groups somewhere after 10pm, staff unconcerned. Breakfast very limited. Dinner was enjoyable but again limited.

The rooms are now looking a bit dated , the TV's need updating to smart TV's. The rooms dont match the beauty of the externals of the hotel

This place stinks. Sat in the restaurant for 40mins watching the circus of staff somehow try and cobble a dinner service together between them. Drink was brought to me with the bottle cap still on. Someone else’s drink brought to my table. Asked for a menu, never arrived. I sat there for ages waiting to be served before giving up. If this is the level of attention to detail during a dinner service, I dread to think what’s going on in the kitchen, I’d rather not find out. Delivery truck pulled up outside my room at 5am making a hell of a racket. There was some creepy hate speech message written on my mirror in the bathroom which freaked me out. Why wasn’t the mirror cleaned properly? The ironing board looked like it had just been washed up from the beach. Door wasn’t securely locked at night-time. Breakfast was utter crap, coffee tasted like it was fresh from the oil refinery pipes. I know Immingham and this area is a bit of a pit, but I expected better.

Great find for an overnight stay, good facilities and pleasant stay

The staff are very friendly and helpful, particularly the desk receptionist who tried to sort out a problem apparently caused by hotels.com. We stayed in the executive room which was comfortable however there was an unpleasant smell constantly coming from the bathroom, possibly the drains. Cleanliness was acceptable but there were cracked tiles on the bathroom floor and the carpet looked unhoovered. There was a party taking place and we were almost overlooking the courtyard which was noisy, but didnt go on after 11pm so acceptable. Breakfast was good with hot and cold choices but if only having bacon and sausage was 2 dry slices and 1 sausage on a massive plate which felt a bit stingey. Overall our one night stay was okay.

Outstanding place, booked 3 nights with breakfast included and it was really nice, had a lovely meal in the hotel which was fabulous. Staff all friendly and courteous and couldn’t help enough, the only negative I’d like to point out is staff coming to the breakfast table and not clearing the plates etc when it should be just a natural thing to do but hey if that’s my only complaint it should be taken as a suggestion not criticism guys … we loved our stay and would definitely recommend it . Its ideally situated for exploring the area if it’s from travelling over the amazing Humber bridge and beyond to visiting the lovely easts coastline be it cleethorpes, mabelthorpe or Skegness which are all within 1hour 15 minutes of the wonderful Ashbourne hotel, try it you’ll love it ….

Little bit of confusion at check in which was quickly and easily sorted out by the staff. Apparently hotels.com and the hotel aren’t compatible when booking so I’d call ahead if you are staying here to cover any issues before you arrive. Either way, we got a room that we were expecting and breakfast. Room was large and comfortable, very clean.

Stayed for my wife’s birthday and glad i chose here the hospitality was amazing the food 10/10 not over priced rooms were great and a unique garden to walk around would definitely be staying there again

During my most recent two stays, when I've left wet towels on the floor of the shower cubicle to be changed, Housekeeping hasn't changed them but has instead just put the wet towels back on the towel rails, leaving me with wet, dirty towels to come back to!

All the staff were friendly and attentive.

Hotel is nice but food portions are small for what you pay in the restaurant

Bar staff were great friendly

Returned after a few years with my husband. Nice welcome but missed out on some specials not offered and issued the more expensive wine option, will check next time. Needs a little more attention to detail I. Cleaning- bin in room not emptied from previous occupier. Overall lovely but a little disappointed. Will stay again .

Amazing staff, lovely and friendly had a issue with my tyre going flat and the lovely reception let me borrow her own personal one and really helped me out thank you 😊