Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Explore Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Overall Ratings & Reviews Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Traveloka (4,609)
Other sources (142)
8.6
Very Good
From 4,609 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.3
Location
8.7
Service and Facilites
8.6
People often mention about Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
All
Bedroom (65)
Staff Friendliness (62)
Distance to City Center (56)
Ambiance (49)
Room Space (46)
Bathroom (43)
Taste (43)
Accessibility (42)
Variety (38)
Check-in/out Time (37)
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Traveler Reviews Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Number of reviews per page
20
40
Customer reviews
RB
Rika B.
8.5
/10
Reviewed 23 hour(s) ago
The room is clean, the outside of the room is quite nice, the facilities are quite complete.
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R***n
Business
10.0
/10
Reviewed 6 day(s) ago
Friendly staff, highly recommended place for staycation or business
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1 people find it helpful
G***n
Business
10.0
/10
Reviewed 6 day(s) ago
Good, location, waiters, and service easy for looking for food at night
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Verified Traveler
6.5
/10
Reviewed 6 day(s) ago
The AC isn't working, the smoking room is hot
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1 people find it helpful
Ariani P.
8.5
/10
Reviewed 2 week(s) ago
Friendly staff and varied breakfast food
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ZY
Zaivan Y.
9.4
/10
Reviewed 2 week(s) ago
Improve and add variety to facilities such as work corners and printers.
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1 people find it helpful
M***s
8.5
/10
Reviewed 3 week(s) ago
Comfortable atmosphere and close to culinary
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K***n
Business
9.1
/10
Reviewed 4 week(s) ago
Staff very accommodating. Room is clean enough.
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L***a
Leisure
9.7
/10
Reviewed 5 week(s) ago
The staff is very friendly and pleasant. The hotel is comfortable for relaxing.
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1 people find it helpful
L***a
Leisure
9.7
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly and helpful. The location is close to the city center.
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YE
Yanto E.
9.4
/10
Reviewed 5 week(s) ago
Again, nice to stay here at Holiday Inn. Will come here again when coming to Surabaya.
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YE
Yanto E.
Business
9.4
/10
Reviewed 5 week(s) ago
It's nice to stay here at Holiday Inn. Next time [I] will go here again to stay.
1 people find it helpful
R***n
Business
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly and responsive.
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2 people find it helpful
R***a
10.0
/10
Reviewed 6 week(s) ago
Strategic location, delicious breakfast and definitely come back next time
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Verified Traveler
10.0
/10
Reviewed 7 week(s) ago
Very nice, comfortable but didn't have time to take a photo of the room
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Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We are delighted that you enjoyed your stay at Holiday Inn Express Surabaya Center Point. We offer a wide range of services, comfort and facilities in a convenient location at an affordable price. These include delicious breakfast, free internet access and a 24-hour fitness center. We appreciate you taking the time to share your feedback and look forward to providing you with an exceptional experience during your future stays. Live smart with us! Best regards, Ade Rizki Fajar, Operations Manager
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A***u
Staycation
8.3
/10
Reviewed 8 week(s) ago
The deluxe room carpet is very dirty with lots of stains, and the food variety is limited. The food tastes pretty good.
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, Thank you for letting us know about this issue. This information is very important for us to improve our service. We apologize for the inconvenience caused during your stay. We will investigate the areas that did not meet your expectations and work hard to improve our service. We hope that you will return to our hotel again and experience our excellent service. We look forward to welcoming you back again soon! Thank you! Ade Rizki Fajar, Operations Manager
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A***a
9.4
/10
Reviewed 8 week(s) ago
My first experience at a Holiday Inn Express was very impressive. From the friendliness of the staff and the strategic location to the city center, I will return to Holiday Inn Express Surabaya for both business and leisure. May Holiday Inn Express Surabaya continue to be a success.
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We are delighted that you enjoyed your stay at Holiday Inn Express Surabaya Center Point. We offer a wide range of services, comfort and facilities in a convenient location at an affordable price. These include delicious breakfast, free internet access and a 24-hour fitness center. We appreciate you taking the time to share your feedback and look forward to providing you with an exceptional experience during your future stays. Live smart with us! Best regards, Ade Rizki Fajar, Operations Manager
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K***a
Business
9.7
/10
Reviewed 8 week(s) ago
Booking for clients, and thank God so far they are satisfied
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We are delighted that you enjoyed your stay at Holiday Inn Express Surabaya Center Point. We offer a wide range of services, comfort and facilities in a convenient location at an affordable price. These include delicious breakfast, free internet access and a 24-hour fitness center. We appreciate you taking the time to share your feedback and look forward to providing you with an exceptional experience during your future stays. Live smart with us! Best regards, Ade Rizki Fajar, Operations Manager
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DA
Doly A. S.
Business
9.3
/10
Reviewed 9 week(s) ago
So far okay..please give me a towel..don't use a dirty, black, shabby one
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, Thank you for letting us know about this issue. This information is very important for us to improve our service. We apologize for the inconvenience caused during your stay. We will investigate the areas that did not meet your expectations and work hard to improve our service. We hope that you will return to our hotel again and experience our excellent service. We look forward to welcoming you back again soon! Thank you! Ade Rizki Fajar, Operations Manager
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DA
Doly A. S.
Business
8.8
/10
Reviewed 9 week(s) ago
The towel...it's like a towel...please choose the right towel
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Accommodation's Reply
08 Nov 2025
Dear Valued Guest, Thank you for letting us know, as it is very important for our continuous improvement. We apologize for any inconvenience you experienced during your stay. We would like to know more about the points where your expectations were not met so that we can improve our service. We hope you will return to stay with us again to demonstrate our true service standards. We hope you enjoy your stay! Best regards, Ade Rizki Fajar, Operations Manager
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Number of reviews per page
20
40
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