Worst Stay Ever! Worst Customer Service! Booked through app and got confirmed through phone but when later showed up the receptionist said it was sold and given to other guest that walked in earlier without them booking through online.. This is outrageous and the Manager was not even around claimed the manager went home early.. how come got such manager mkn gaji buta!! left only 1 new staff and 1 senior staff which had no clue and how to resolve this issue..Glad they assigned us 2 rooms with 1 queen and 2 single but later we checked they actually gave us someone else room with their stuff inside..This is Horror madness!! How come they have the audacity to assigned us room without proper checking?!! Stupid or what?! Okay after they provide us different one..we came across another issue where the door key was loosen which us unable to close the door properly, when someone else could even access it after we leave the room!! To those who plans to go here, please think thrice not twice because it does happen to other guest while we are been served during our stay.. it might going to happen to you .. so just stay at other hotel please for the sake of your family safe and security. Put this hotel as your last option. P/S: 4 adults inclusive of 2 senior citizen parents