8.0
Very Good

From 444 reviews

Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.5

Location

8.3

Service and Facilites

7.9

People often mention about Hotel Grand Continental Kuantan
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Distance to City Center (2)
Room Space (2)
Bedroom (2)
Surroundings (1)
Family Friendly (1)
Staff Friendliness (1)
Check-in/out Time (1)
Soundproof (1)
Bathroom (1)
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Traveler Reviews Hotel Grand Continental Kuantan

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40

Customer reviews

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LEE H. Y.
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Leisure
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8.2

/10

Reviewed 28 week(s) ago

There is no lift from basement parking to lobby hotel.

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n***n
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Leisure
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8.2

/10

Reviewed 36 week(s) ago

The staff very polite and helpful. Will repeat again next time.

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G***t
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Business
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6.9

/10

Reviewed 40 week(s) ago

Hotels seems to be very quiet and I'm the only customer stayed in. Lighting are poor, the lobby look doom as well as the hotel buildings whereby it seems not operating neither exists at night.

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N***n
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Leisure
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6.5

/10

Reviewed 56 week(s) ago

Check in lambat. Terpaksa menunggu hampir 1 1/2 jam, kerana bilik belum dikemas. Kebersihan kurang memuaskan terutamanya tandas 😐.

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Zahid b. D.
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8.5

/10

Reviewed 61 week(s) ago

Its nice to stay and the environment is silent.

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Mohamad A. B. A. Z.
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6.2

/10

Reviewed 71 week(s) ago

Dirty toilet, hotel smells unpleasant.
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Yap Wei Chee
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5.6

/10

Reviewed 79 week(s) ago

The room is to dilapidated. Hope they can asap upgrade their hotel.

1 people find it helpful

Accommodation's Reply
06 Oct 2023
Dear Yap Wei Chee Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance.Our apologies for any inconvenience caused.Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our hotel.Thank you & Best Regards Santha Front Office
Faiz E.
icon-origin-TRAVELOKA

5.7

/10

Reviewed 86 week(s) ago

Room not up to standards. When I entered the room, lights didn't work, no power. Mouldy.

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Mohd N. H. b. A.
icon-origin-TRAVELOKA

5.8

/10

Reviewed 88 week(s) ago

No water supply in the morning after wake up from sleep.

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Abd m. b. y.
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6.4

/10

Reviewed 95 week(s) ago

The room must always be vacuumed & put fragrance in the room, the bathroom is less gloomy
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Muhamad A. b. A. R.
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5.6

/10

Reviewed 105 week(s) ago

First impression tengok bangunan hotel memang tak maintain. Bila masuk ke ruang jalan ke bilik berbau rokok. Tengok pintu bilik berhabuk. Masuk bilik sahaja tengok atas meja dan kulit folder menu berhabuk seperti bilik tak dikemas. terpaksa ambil kain alas kaki di bilik air untuk lap. Masuk bilik air pun sama.rambut bersepah di lantai dan di bucu-bucu dinding. Bathtub ada kesan simen sebab tub pecah. Air panas hanya ada di sinki sahaja. Dalam tub mandi tiada air panas. Pintu connecting room berhabuk teruk. Sudah pasti tak akan kembali ke hotel ini lagi sehingga segalanya berubah.
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Haziq
icon-origin-TRAVELOKA

6.7

/10

Reviewed 127 week(s) ago

Room cleanliness was bad. Converters dirty. Bathroom dirty.

1 people find it helpful

Mohd F. H.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 136 week(s) ago

Check in pukul 9.30 mlm.. masuk bilik aircond bunyi bising.. report dekat receptionist mintak tukar bilik dia suruh tunggu maintenance check aircond.. mintak tukar bilik tak dapat.. dh la receptionist mukaa ketat.. xda senyum langsung.. baik g keje cuci jamban tak payah senyum kat sape² dalam jamban tu.. management pilih la orang yang betul² nak keje.. dah la penat seharian keje.. nak rehat dalam bilik tapi kena tunggu pulak..
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NOOR A. B. S.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 157 week(s) ago

Bilik yang selesa untuk bawa anak-anak bercuti. Parking pun banyak.

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Haris F.
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6.0

/10

Reviewed 177 week(s) ago

Toilet not properly been cleaned.

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Wan H. B. T. B.
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8.5

/10

Reviewed 221 week(s) ago

OK laa .. in the city area, easy to move .. the room is clean.
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NORUHAIDA B. G.
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9.7

/10

Reviewed 237 week(s) ago

Every weekend my family choose this hotel for rest. Very recommended for holiday because near shopping mall, business centre, restaurant and others. No need to drive

2 people find it helpful

Mohammad Halmi Bin Kamaruddin
icon-origin-TRAVELOKA

4.5

/10

Reviewed 238 week(s) ago

Worst Stay Ever! Worst Customer Service! Booked through app and got confirmed through phone but when later showed up the receptionist said it was sold and given to other guest that walked in earlier without them booking through online.. This is outrageous and the Manager was not even around claimed the manager went home early.. how come got such manager mkn gaji buta!! left only 1 new staff and 1 senior staff which had no clue and how to resolve this issue..Glad they assigned us 2 rooms with 1 queen and 2 single but later we checked they actually gave us someone else room with their stuff inside..This is Horror madness!! How come they have the audacity to assigned us room without proper checking?!! Stupid or what?! Okay after they provide us different one..we came across another issue where the door key was loosen which us unable to close the door properly, when someone else could even access it after we leave the room!! To those who plans to go here, please think thrice not twice because it does happen to other guest while we are been served during our stay.. it might going to happen to you .. so just stay at other hotel please for the sake of your family safe and security. Put this hotel as your last option. P/S: 4 adults inclusive of 2 senior citizen parents
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4 people find it helpful

Sidang I. A. S.
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Family
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6.0

/10

Reviewed 269 week(s) ago

Wifi not working, parking very limited. Some lighting not working. Nescafe in the room damage(smelly). Please be careful. Even deposit is very costly - RM100.

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Saiful R. Z.
icon-origin-TRAVELOKA

6.1

/10

Reviewed 273 week(s) ago

WiFi was not working, the water pressure in the bathroom was very poor.

1 people find it helpful

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