Staff were friendly and fast in responding. They were also helpful. I arrived earlier than check in time and they actually checked me in earlier at 12 pm (normal check in at 3 pm)-the helpful front desk staff Jonathan Isma was impressive and efficient in helping me through the fast check in process. Booking via app also gave me free upgrade so I was immediately upgraded from Studio Loft to Premier Loft. The welcome drink at their cafe MEMO was really refreshing after a bit of walk from the nearby MRT station (Fort Canning, about 800 meters), and MEMO also offers 20 % discount for hotel guests. Room was clean, spacious, quiet, all amenities were complete, towels were extremely clean and white (super amazed!), bed and pillows were comfortable. Soap, shower gel and shampoo smelled really good. You can also request to install bidet in the toilet, which I did and in half an hour a service staff came and did the installment right away. The surrounding areas nearby the hotel also offer range of cafes, restaurants, and pubs, and pleasant walking/jogging areas along the river. Overall I'm really pleased with my stay at Studio M and will surely book again for next Singapore trip. Totally recommended!