Overall Ratings & Reviews Amaris Hotel Embong Malang

Good option with a good budget and good location.

Every time I go to SBY I always stay here.. I come here twice a year.. comfortable and friendly

I definitely want to stay at the Amaris Embong Malang Surabaya Hotel again.

comfortable, the AC is cold and the breakfast is varied and delicious

For varied food, you can choose the menu and there are fruits and juices.

All the hotels and facilities are good and in the central area of Surabaya and the chief engineer is Mr. Ihksan, my friend at PCC Ponorogo 😊Keep up the spirit, Ihksan, and be sincere, hehe

Alll staff membantu dg baik, clear information, good room and good access, good and recommended

Enjoyed staying here. Close to everywhere.

A comfortable and safe hotel close to Tunjungan Plaza, Tidar, Kedungdoro. If you want to buy vehicle parts for smokers, the room is non-smoking because there is a cigarette smoke detector on the balcony floor of the M floor. If parking, you can still park on Jalan Kedungdoro.

Strategic location in the city center and culinary. There are many variations of breakfast. The room is quite spacious but the size of the bed is a bit low. But overall ok.

Both are budget hotels owned by Santika group but Amaris Margorejo hotel is better & more worth it. At Amaris Embong Malang, I stayed for 2 nights.. I asked for a cleaning room & after leaving for hours it turned out that it had not been cleaned with the excuse that the cleaning service on the floor I was staying in was only 1 and was still going around, many people checked out that day so they had to wait for their turn. The quality of your answers and service is very unprofessional. The amenities are also very lacking. For a class like Amaris, a subsidiary of Santika Group, they only provide 1 piece of toothpaste & toothbrush without a shower cap. Whereas at Amaris Margorejo I remember very well that it was complete with sandals, shower cap, hand soap, 2 packs of dental kits all packed in yellow paper packaging with the letter 'a' logo. Then the last 2x during breakfast I was always made to wait when I wanted to take the chicken porridge menu. I had to complain to the F&B officer first before it was refilled, and it took a long time to fill it even though I noticed that chicken porridge was one of the best-selling menus there. It really does not reflect the hotel owned by Santika Group which is always excellent in terms of F&B. I think the location is the only reason it wins because it is located at the main intersection of the main road in the center of Surabaya city, otherwise it is nothing special.

Even though the hotel's location is a bit scary, thank God I could sleep soundly and it's close to Rawon Setan.

the staff is friendly and very helpful during the check in/out process. it is also safe to leave your belongings at the reception 🙏

It's suitable for those out of town

Very good, the breakfast menu is extensive.

There are several things that I did not find when staying at other Amaris Hotels in Surabaya: - There were no towels in the room, we confirmed with the FO, they said they would be sent to the room, but it took almost an hour to be delivered to the room, even after contacting the FO 3 times - The staff at the restaurant/eating place were not very responsive, the spoons ran out, the tissues ran out because there was only 1, and it also took quite a long time to provide more, to the point that several consumers were disturbed when they wanted to eat but there were no spoons, wanted to get tissues but they ran out,

Close to the city center so it's easy to get around.

For this price range, it's not good enough. The room smells of cigarettes, the bathroom smells, and the cleanliness is mediocre.

Extraordinary specials on a budget

The hotel staff is very friendly. The room is comfortable and clean. Thank you chef for packing sandwiches because I was in a hurry to leave. Next time I will come here again.