7.9
Pleasant

From 2,948 reviews

Provided by travelers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.6

Location

8.1

Service and Facilites

7.9

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Bedroom (14)
Accessibility (13)
Variety (13)
Ambiance (11)
Staff Friendliness (10)
Bathroom (10)
Activity Option (9)
Wifi (8)
Check-in/out Time (8)
Taste (8)
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Traveler Reviews Valore Hotel

Number of reviews per page
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40

Customer reviews

D***e
icon-origin-TRAVELOKA

6.7

/10

Reviewed 4 week(s) ago

The mattress is itchy like it hasn't been replaced. The hallway is really dark at night.
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1 people find it helpful

r***i
icon-origin-TRAVELOKA

5.3

/10

Reviewed 9 week(s) ago

If the electric kettle is leaking and yellow, don't use it, the hotel area and surrounding areas are dirty, if possible use sealed Aqua bottles or use a dispenser for drinking water, don't use a kettle because the water that is put in is worried that it won't be sterile, the bathroom should be enlarged and renovated, if possible, the food should be more varied, don't eat like food from stalls, don't let the cutlery be incomplete, the wifi keeps logging out
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3 people find it helpful

N***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.6

/10

Reviewed 9 week(s) ago

This is my first time staying at this hotel. I will think twice about staying at this hotel again. Thanks
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Winny
icon-Staycation
Staycation
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6.9

/10

Reviewed 13 week(s) ago

Come on, let's be better. Pay attention to the bed sheets, add air freshener to the room, service the AC and if possible use bright white corridor lights, not yellow ones that give a horror impression
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

7.0

/10

Reviewed 14 week(s) ago

Wifi was not stable. Refrigerator did not function well. Meal options were limited.

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Accommodation's Reply
07 Jan 2025
Dear Guest, Thank you for taking the time to share your feedback about your stay with us. We sincerely apologize for the inconvenience caused. Your feedback is invaluable and has been shared with the relevant teams to address these issues promptly. We are committed to improving our facilities and services to ensure a better experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future with an enhanced stay experience. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for an even more enjoyable stay. Warm regards, Valore Hotel Management
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Eva N. R.
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 14 week(s) ago

Friendly hotel staff, clean rooms, strategic location & spacious parking.
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1 people find it helpful

Accommodation's Reply
07 Jan 2025
Dear Ms. Eva, Thank you for taking the time to give us a review. We are very pleased to know that you are satisfied with the friendliness of our staff, the cleanliness of the room, the strategic location, and the spacious parking area. This greatly motivates our team to continue providing the best service for every guest. We look forward to welcoming you back soon and providing an even better experience. Warm regards, Valore Hotel Management
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P***r
icon-Leisure
Leisure
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8.2

/10

Reviewed 15 week(s) ago

Clean room, good service during check in & out
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2 people find it helpful

Accommodation's Reply
23 Dec 2024
Dear Sir/Madam, Thank you for taking the time to give us a review. We are very pleased to know that you were satisfied with your stay at our hotel, especially regarding the cleanliness of the room and the service of our staff. We look forward to welcoming you back in the near future and providing an even better experience. Warm regards, Valore Hotel Management
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Johan U. U.
icon-origin-TRAVELOKA

8.0

/10

Reviewed 17 week(s) ago

Hotel team can review the condition of the smelly room and the smelly bathroom, the bed cover and pillow case have blood stains and smell too. Thank you
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1 people find it helpful

Accommodation's Reply
17 Dec 2024
Dear Sir/Madam, Thank you for taking the time to give us a review. We apologize for the inconvenience you experienced, especially regarding the bathroom and the cleanliness of the linen in the room. We have forwarded your feedback to our team for immediate follow-up and to ensure that similar incidents do not happen again in the future. Once again, thank you for taking the time to share your experience. We look forward to welcoming you back soon and providing an even better experience. Warm Regards, Valore Hotel Management.
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w***y
icon-origin-TRAVELOKA

8.8

/10

Reviewed 19 week(s) ago

Not bad, quite good in my opinion, only the cleanliness of the room, especially the curtains, is dirty and the bathroom flush often breaks, otherwise everything is good. The breakfast lacks variety.
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2 people find it helpful

Accommodation's Reply
03 Dec 2024
Dear Sir/Madam, Thank you for taking the time to give us a review. We are glad to hear that you are quite satisfied with the facilities we offer. We also apologize for the inconvenience you experienced regarding the cleanliness of the curtains and the problem with the bathroom. We will immediately check and repair it so that it will not happen again in the future. In addition, we will also consider your feedback regarding the breakfast variety to improve the quality of our services. We look forward to welcoming you back in the near future and providing an even better experience. Warm Regards, Valore Hotel Management.
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D***i
icon-Business
Business
icon-origin-TRAVELOKA

7.1

/10

Reviewed 19 week(s) ago

The room is not as expected, different from the picture, even though I chose a deluxe room, only the size is suitable, the rest is not so good 😞. The bathroom is narrow
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1 people find it helpful

Accommodation's Reply
03 Dec 2024
Dear Sir/Madam, Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced. We will immediately re-evaluate the room description and images to ensure more accurate information for our future guests. We are committed to providing the best experience for all of our guests, and we will immediately investigate this matter to ensure that a similar incident does not occur in the future. We look forward to welcoming you back in the near future and providing an even better experience. Warm Regards, Valore Hotel Management.
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F***o
icon-origin-TRAVELOKA

5.3

/10

Reviewed 20 week(s) ago

I chose a junior suite room but it didn't live up to its name, there was no AC in the room so it was hot, the AC was actually outside the room, strangely. The towels weren't clean, let alone the sofa.
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2 people find it helpful

Accommodation's Reply
03 Dec 2024
Dear Sir/Madam, Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced regarding the position of the air conditioner and the cleanliness of our room. We are committed to providing the best experience for all our guests, and we will immediately investigate this matter to ensure that similar incidents do not occur in the future. We look forward to welcoming you back in the near future and providing an even better experience. Warm Regards, Valore Hotel Management.
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Dwisusana
icon-origin-TRAVELOKA

6.6

/10

Reviewed 20 week(s) ago

The room is dirty, the pillow sheets are also smelly. The bathroom is dirty, the water sometimes comes out by itself
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1 people find it helpful

Accommodation's Reply
03 Dec 2024
Dear Ms. Dwi, Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced regarding the cleanliness of the room and the issue with our bathroom. We are committed to providing the best experience for all our guests, and we will investigate this matter immediately to ensure that similar incidents do not occur in the future. We look forward to welcoming you back in the near future and providing an even better experience. Warm Regards, Valore Hotel Management.
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D***i
icon-origin-TRAVELOKA

8.5

/10

Reviewed 20 week(s) ago

Staff / receptionist is not friendly. Toilet seat, the button is deer. Toilet is not clean.
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Accommodation's Reply
17 Nov 2024
Dear Sir/Madam, Thank you for taking the time to give us a review. We apologize for the inconvenience you experienced regarding the attitude of our staff, as well as the facilities in the room. We will immediately conduct an evaluation and training so that all of our staff can provide better service in the future. We are committed to providing the best experience for all of our guests, and we will immediately investigate this matter to ensure that similar things do not happen in the future. We look forward to welcoming you back in the near future and providing an even better experience. Warm Regards, Valore Hotel Management.
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L***s
icon-Transit
Transit
icon-origin-TRAVELOKA

9.1

/10

Reviewed 22 week(s) ago

The only minus is the size of the room and prayer facilities, overall it's quite good, I will definitely come back to Valore.
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Accommodation's Reply
14 Nov 2024
Dear Sir/Madam, Thank you for taking the time to give us a review. We apologize if during your stay there were shortcomings in our prayer facilities and regarding the size of the room. In the future we will continue to improve our services to be better than before. We hope to welcome you back in the near future and provide an even better experience. Warm regards, Valore Hotel Management
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n***s
icon-origin-TRAVELOKA

8.7

/10

Reviewed 23 week(s) ago

choose the family room, more space

1 people find it helpful

Accommodation's Reply
14 Nov 2024
Dear Sir/Madam, Thank you for taking the time to give us a review. We are very happy to know that you were satisfied with your stay at our hotel. We look forward to welcoming you back soon and providing you with an even better experience. Warm regards, Valore Hotel Management
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D***i
icon-origin-TRAVELOKA

8.2

/10

Reviewed 23 week(s) ago

The male receptionist was not very friendly, there was no tissue in the room, the squat toilet button was broken, there was only a little tissue in the bathroom, only 1 toothpaste, only 1 coffee and sugar.
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1 people find it helpful

Accommodation's Reply
04 Nov 2024
Dear Sir/Madam, Thank you for taking the time to give us a review. We apologize for the inconvenience you experienced regarding the attitude of the receptionist, as well as the facilities in the room. We will immediately conduct an evaluation and training so that all of our staff can provide a more friendly and professional service. We are committed to providing the best experience for all of our guests, and we will immediately investigate this matter to ensure that similar things do not happen in the future. We look forward to welcoming you back in the near future and providing an even better experience. Warm Regards, Valore Hotel Management.
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Tri a.
icon-origin-TRAVELOKA

8.9

/10

Reviewed 26 week(s) ago

When I first entered the room, it smelled bad, and the shower in the bathroom didn't work properly.
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Accommodation's Reply
04 Nov 2024
Dear Mr. Tri, Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced regarding the smell in the room and the issue with the shower. We are committed to providing the best experience for all our guests, and we will immediately investigate this matter to ensure that similar incidents do not occur in the future. We look forward to welcoming you back in the near future and providing an even better experience. Warm Regards, Valore Hotel Management.
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Sinta r. d.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.4

/10

Reviewed 27 week(s) ago

The room is really good, spacious, clean and comfortable. The staff is also fast response. The best. But unfortunately the breakfast menu is less varied and very little 😃.
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1 people find it helpful

A***a
icon-origin-TRAVELOKA

5.4

/10

Reviewed 28 week(s) ago

The room was not very comfortable and not very clean, but the staff service was good and it was close to the places I wanted to visit.
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1 people find it helpful

R***i
icon-origin-TRAVELOKA

8.5

/10

Reviewed 33 week(s) ago

The place is quite good, the air conditioning is cold, clean and comfortable, but the food is delicious, the price is worth it for one night.
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Number of reviews per page
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