I have stayed at this hotel every year-end when I bring my family on a road trip to Kuala Lumpur, which makes this experience even more disappointing. We stayed as 4 persons in a 2-room suite. The 4 bottles of drinking water were delivered by room service, and when I requested additional water, the room service staff informed me that they were instructed by the receptionist to provide only 4 bottles per day. This is unreasonable for the number of guests staying in the suite. The breakfast service was extremely disappointing and poorly managed. At 08:50 hrs, we ordered plain rice. The staff confirmed the order and asked us to wait 20 minutes. After 25 minutes, we followed up and were told to wait another 5 minutes. However, at 09:50 hrs, after almost one hour of waiting, we were informed that plain rice was not available. If we had been informed at 08:50 hrs that plain rice was unavailable, we would have made alternative arrangements. Making guests wait for nearly an hour only to give a negative answer shows poor communication and a lack of respect for guests’ time. Overall, this experience was ridiculous and unacceptable. I will not recommend staying at this hotel and will never return, despite the fact that it is under Pan Pacific management.

We had a good 3 days 2 nights stay at this service suite and the services were all good. Check-in and check-out was a breeze. The hotel is located strategically near the city centre, a merely 10 mins walk to Pavilion Bukit Bintang Shopping mall!

I like to stay at Park Royal Serviced Suites. Third time I’m staying and always satisfied 👍🏻

Couldn’t agree more .. Parkroyal Serviced Suites stands out with its prime location in the heart of Kuala Lumpur's Bukit Bintang district. This popular area gives residents easy access to the city's bustling commercial, retail, and entertainment centres. With proximity to key transport links and major highways, residents benefit from easy travel around the city. The serviced suites offer an impressive array of facilities designed for modern urban living. Key highlights include a rooftop swimming pool with stunning panoramic views of Kuala Lumpur's iconic skyline, a fitness gym, and wellness facilities. These features ensure that short-term visitors and long-stay residents enjoy comfort, convenience, and luxury. The property is ideal for business travellers, expatriates, and families, thanks to its homely interiors and excellent connectivity.

Check-in took a while as hotel staff was unable to find my booking, but after a few minutes, it was resolved after checking with the app staff. The room was spacious and clean. Housekeeping staff is friendly and prompt with our requests. Will stay again if I come to KL for a holiday.

all is good....verry excelent

Nice room, spacious and comfortable, quite complete facilities Stay one day provides comfort and a pleasant atmosphere to stay with family at this hotel The next staycation will choose to stay at this hotel again with family

The hotel and location were great. Breakfast okay la, but hopefully there are more choices.

Everything is good. However, the food is not nice. 😅 Not much variety.

friendly hotel staff, given early check in because the room was available, spacious hotel room and close to Alor

Need to improve the variety of foods.

Very okay. Next time will definitely stay again.

Rooms are clean and spacious! The living room was great and big, but unfortunately, the air conditioner was a little bit smelly on the 1st day, but after all, super good! Will come back soon.

Everything is perfect from the beginning. Nice and helpful staff starting from the bellboy to the receptionist. The room is bigger for 2 people, like a studio unit minus the washing machine. Everything is clean. Will stay again next time.

worth it apartment, cam self laundry

Very nice and comfy. Many good eateries nearby. Easy accessibility, walking distance to Bukit Bintang, Jalan Alor (food street) and shopping malls.

In general, all is good, worth it with the price. Thank you for the good experience. Will come back.

It was perfect for us! Spacious room, great sky pool. We had a good night's rest for all the 5 nights we stayed here. Thank youuu

very good in everything very recommended

Good and spacious accommodation. A bit dated, but it's a decent choice for its location and price.