Overall Ratings & Reviews Mercure Jakarta Batavia

clean, friendly staff, close to old town, close to Ancol

The hotel is highly recommended for those who want to go to the old city, access to the old city tour is easy and there is a shuttle too. The hotel atmosphere is comfortable & clean, the receptionist is friendly and helpful especially with Ms. Tina, helped to be able to check in early and upgrade the room.. Overall very satisfied and will come back here if traveling to the old city

2nd experience staying here. big and clean room and friendly staff. there is another concert at JIS will try to stay here again because access home by gojek is easier😀

Hotel with old building that has been modified, unique and beautiful, unfortunately the surrounding area is still dirty. Hopefully the government will also immediately renovate the old building so that it is beautiful

Was wonderful stay, got upgraded to privilege room

Friendly staff, definition of fragrant aroma in every corner

unfortunately, there is a lack of response when we need anything... housekeeping calls are not answered even though we need amenities.. there is no laundry bag in my room and every time we need something, we contact them via SMS, and there is one receptionist who is not very friendly... no smile, no greeting... I forgot her name but she was definitely the incharge on January 1, 25, morning shift

The most recommended hotel for history and museum seekers. This is the only proper hotel that is walking distance from: the maritime museum, the Fatahillah museum, the old city, the BI museum, and the BNI museum. The cool thing is, this hotel knows its potential, so on weekends there is a free shuttle to the maritime museum. There are also free tours every day, morning and evening. You can see the schedule near the reception. Another pro, this hotel uses a colonial building, the interior also follows suit. Really like the interior of the room with typical colonial moldings. We, a family of 5, ordered twin beds and got 2 mattresses, each 100 cm wide and can be combined! Suitable for families. In the Dolce Gusto room, they use their own powder, honestly I don't like it huhu. What I like is definitely the freeflow mineral water dispensee. The service is a bit slow though. I called to ask for 1 towel, no one came, so I got it myself from the housekeeping who was cleaning up the neighbor's room. Another minus, this hotel has many properties that are not well maintained, for example the elevator whose calling program is crazy, it doesn't stop at the related floor, it's not called, not to mention the elevator's left end panel is almost about to come off, it's dangerous! Now it's time for food. There are wedang and proper coffee machines. There are 2 variants of real juice and concentrated juice. Unfortunately, the protein is really lacking, it's only eggs and sausages. Then in the general buffet there's only soy sauce chicken and curry tofu. Please add more. What's even more disappointing is, even though the pastries and breads are quite good, there's NO CHEESE huhu. This is vital. Even though the position is for tourists, they should put more local food. For example, egg crust, or other local menus. Please embrace local. Sad to only find green beans, marble cake, and lapis legit huhu. Btw, Ms. Dina Desty is friendly. Come to the table. Please read my comment. Thanks a lot!

Good food, friendly service, comfortable hotel, recommended.

I was very happy to see at some points in the hotel yard there were food and drinks for stray cats provided by the hotel. Very very nice 👍.

Staff was very friendly, room was very clean, food was delicious. Car parking lot was quite spacious.

Bathroom bit smelly but everything was good.

The check-in and check-out process is easy, the receptionist is friendly, the room is clean and comfortable, there is a swimming pool for children, the hotel location is close to the old city tour, just a short walk away, and the hotel staff's response when there is a problem with the room key is very quick to follow up.

The service at this hotel is very good. Moreover, during breakfast, the service is very friendly, Ms. Muti. Thanks.

Sangat menyenangkan dan akan kembali lagi next time.

Kami menginap 3 malam. Hotel ini sangat nyaman. Recommended! Thanks untuk Ms. Tiana yg membantu proses extend dan memberi info promo.

Thankyou! Staaffnya baik2 semua, makanan enak & hotel sangat bersih wangi. Ac juga dingin, deket kemana2 lokasinya. Bakal balik lg thankyou

It turns out that if you want to go to several places, you can just walk. Food, rooms are all okay.

Good job, the best service and enjoy.

Hotel nyaman, tempat strategis.