Overall Ratings & Reviews The Cassara Carlsbad Tapestry Collection by Hilton

Parking area should have supervision. Our car was hit and person ran away without leaving a note. Maybe with the presence of a security guard this might have been prevented or at least the persons who did it would have thought twice about leaving. Other than that suggestion of putting a security guard there everything was great. Front staff always nice and helpful. Breakfast is always good. Amenities are excellent. Thank you. See you next time :)

Beautiful property, staff was very friendly and rooms were very nice. Highly recommended

Friendly staff and great loacation

Hotel ground was really nice. Relaxing and their pool and fire pit area was awesome. Kids and adult enjoyed the experience and the view was nice

The perfect location for our Legoland family trip.

Very nice place to stay

Good

good stay

Minimal amenities for being a Hilton.. Staff never brought the things to out room that I requested after multiple requests. Food was sub par and very expensive..

The shuttle service to Lego land for this hotel practically did not exist. You have to call to make an appointment. We called them many times, they never answer or called back. So we ended up walk to Legoland. That is a short distance about 10 minutes walk. But when we came back at night. There was a gate in the public area that was closed at night. Then we have to find ways to walk far around to get back to the hotel. But it was dark, so we just walked back to Legoland and left my wife to wait there waiting while I walked around trying to find my way back. That was a very bad experience. Other hotel have constant shuttle service till late! You do not need to make appointment like this hotel’s arrangement. It is a big strike against this hotel if you plan to visit Legoland with their shuttle service!

Its walking distance from Legoland. Staff from yhe front desk and cleaners are very friendly and accomodating. The hotel is clean and updated. We have a high clearance vehicle and they let us park outside and not in the underground parking.

no one mentioned the $32 parking, no one to help with the bags, $6.00 coffee, Resort fee $25.00 Little things that don't surprise you. I booked the Hyatt and was informed of all fees in advance. Would still have booked your hotel but wonder if next time there would be new fee and not be told. Richard

Best choice for visit to Legoland and Flower Fields

I liked how chill and easy it is. The spa and pool area is kind of small

Right next to Legoland very family friendly

Amazing guy at the bar

We absolutely loved our stay can’t wait to return

Not organized, pretty place, but loud and full of lots of families.

Understaffed. Horrible service for breakfast. Please don't buy that option, just go your own way and pick something up elsewhere. We waited two hours, only waiters. Food was ehhh. Just don't do it. Rooms were average. Bed was hard and old. One of the worst beds I've slept in. Too pricey for what it is. Look somewhere else.

The check in experience was horrible. No greeting upon arrival at all, nobody offered to help us with our bags and we had many due to traveling with a child. The customer service experience throughout our stay lacked as a whole due to nobody greeting or being friendly. When we had questions about our stay they also didn’t know how to respond. The room itself had a weird smell in the bathroom of rust, the toilet was old, the bed was not comfortable to normal standards at all. It just felt cheap for the price of the hotel. Also didn’t like that there was a resort fee charge added each additional day not Included in the original price of the room. Overall I won’t recommend this hotel to anyone and we won’t be back ever again.