We had such a lovely stay here! My husband, daughter (11) and I had a familyroom with balcony and kitchenette. Very clean, everyday, recently renovated, done beautifully, with very nice view of the bay. Loved all the animals walking around, we did hear the rooster, but he is so cute we forgive him ;-) Diogo at the reception was very friendly and welcoming, and so were all the other staff. Breakfast is very enjoyable outside, with lots of choices and fresh local produce. Swimmingpool was a bit chilly, upon our request they put on the heating but it somehow didnt do much about the water temperature. Jacuzi was nice and warm though. If you ask to use the barbecue, they give you the utensils for it. All we needed to bring was the food and some cubes for getting the fire going. We grilled on grape vine branches and twigs that the hotel provided, nice for the flavor! The road to get to the hotel is indeed very narrow and steep, but is is doable, especially if you fold in your side mirrors haha! Be sure to rent a small car, it is convenient on Madeira. I highly recommend this hotel!