Overall Ratings & Reviews citizenM San Francisco Union Square

Pretty good

Really nice hotel. The room is small but well designed. Blackout blinds were awesome for sleeping in. The area is convenient and maybe the best in downtown.

The location is convenient. The hotel and the room are clean. The mattress is very comfortable. The room is very small but the design makes it comfortable enough for a solo traveler.

liked everything especially the staff.

Wonderful Stay! Rating: 5/5 We had an amazing stay at this hotel! The staff were incredibly friendly and welcoming, making us feel right at home. Our room was unique and stylish, adding to the hotel's charm. The location, although initially a concern (with what we heard about the homelessness), proved to be perfectly fine. We felt safe and aware of our surroundings at all times. Plus, being within walking distance to shops, restaurants, and great food spots was a definite bonus! Overall, we thoroughly enjoyed our stay and would definitely return. Highly recommended!

This was our first time in SF and staying at a Citizen, we loved both. CitizenM has a supper warm welcoming feeling. customer service is amazing from door mas to bartenders to cleaning staff. will definitely stay here again. Location was a huge plus!

The property was very cute. The room was small but extremely modern and clean. Perfect for a quick overnight stay.

This place is very convenient. The ipad controlled room environment is awesome especially to set the light hue

I had an amazing time here. Me and my girlfriend stay for four nights. Check in was extremely quick and super easy. They have free wifi, a cool vibe in the lobby, and nice workers. The room was a little tiny perfect but perfect for a couples getaway. You are able to pick the view you’d like, Black out curtains not an ounce of light comes through, and complete silence didn’t hear a single thing. Only flaw, I spent $240 for parking in the OFarrel lot. From my knowledge they don’t have there own parking.

Comfortable space in a convenient area

To enter hotel entrance is hidden. Looks more like an apartment entrance that is accessible by the security guard or hotel keycard. Very clean and nicely furnished. It has a really nice aroma too. From the reception to the room, simplistic but chic decor. The ipad in the room lets you control everything including the night and day shades which was a nice to have. Will definitely come back on our next trip to SF.

Location

The hotel is at a very convenient location, near Union square and from many others point of interest. The room is super clean and very modern, everything is controlled with an iPad. The bed is very comfortable. My room had several issues with the key but the staff was super nice and helpful. I can really recommend this hotel, it’s amazing for the price and the staff is really awesome! I will definitely come back!

Really liked the staff, specially the red headed woman (sorry forgot her name) who helped us on check-in, she was very helpfull.

The hotel is clean, cozy, and perfect, with an excellent location and outstanding staff.

The hotel room was very small, the hotel site stated room with a city view, no such room. I had to switch hotels to be more comfortable.

Love this place!

Great location, hip interior, pop-art filled spacious lounge area, and smart design. We stayed in Times Square in NYC last year, and we did staycation in San Francisco. We love this hotel. It lifts our spirit!

First off, the customer service is top notch. Everyone is so kind and helpful. The rooms are spotless and creatively designed. 24 hour security keeps us safe. And the area surrounding the hotel has so many shops and restaurants and everything. It was a pleasure to stay here and look forward to returning.

Awesome experience for my first time being there Me and my girlfriend went together And the size of room was more than enough for 5 days Loved the food and serving Definitely go to rooftop to see the view