Everything!!!! The staff were amazing and we couldn't have felt more welcome. They always had a smile on their faces and always went out of their way to answer any questions or help you with tours or transportation. The property was very clean and super comfortable, the breakfast had a lot of options so it could suit everyone. Great location walking distance to most attractions

This is a really great place and the people at the front desk are really helpful and nice, I would come back to this hotel

Very nice hotel, rooms are very spacious and clean, staff are friendly and would highly recommend this place

Friendly and enthusiastic staff. Good service, clean room, convenient location. Suitable for sightseeing....

Very good location for tourists, in the old town and right next to the lake. Good price. Room and bathroom are spacious and clean.

Very good location for tourists, in the old town and right near the lake. Good price. Room and bathroom are spacious and clean

Near tourist and dining centers. Convenient transportation

Location near the lake, surrounded by many restaurants. Friendly, close, lovely staff. Large room, spacious bathroom. Even umbrellas are prepared for guests.

Về giá thuê và vị trí: 9/10 Về thái độ nhân viên phục vụ: 10/10. Mọi người rất thân thiện, nhiệt tình. Khuôn viên khách sạn rộng lớn, khách sạn cũ, chỉ có cầu thang bộ. Mình ở ngày thứ 2 nên hình như vắng khách. Ăn sáng ít món. Chọn để ở cho chuyến công tác thì ổn lắm. Phòng sạch sẽ. Phòng trên hồ, view ổn.

Lễ Tân thì ok vui vẻ nhưng phòng ốc tệ quá với cơ sở 2 ngay bãi rác. So với giá 700 không đáng

Booking on the app is Hanoi Sena Hotel at 3 Hang Hom. Upon check-in, you will be transferred to Hanoi Sena Hotel at 18 Hang Hom. The room is a bit low, fortunately only a few hours, if you sleep overnight, it is not good.

Nice clean room, cute and hospitable staff; Will be back often

Friendly, cute staff. Huyen, Thuy are very enthusiastic. Receptionist Tam is very attentive and hospitable

All the room pictures are not real.

When I went to check-in, Mr. Reception moved me to another hotel in the same system near Hang Bong, so I was not sure about the room in Sena. Before, I read the comments that the room did not look like the picture, I was very confused. The room I was moved to was also right in the center, the room was very small, the bed was 1m2, there was no window, but it was clean and fully equipped. Mr and Mrs. Le Tan are also polite and enthusiastic. Weekend in the old town is fine with me, so I don't ask for anything more.

Pros: convenient location, easy to go to famous places in the Old Quarter Cons: right at the garbage collection site, the room doesn't look like the picture. The room is quite old, the ceiling is low, the room is next to the housekeeping room, so it is very noisy every morning.

Phòng bên ngoài hơi cũ không được như hình nhưng được cái nhân viên rất nhiệt tình dễ thương.

The room is quite ok, only the toilet is a bit narrow, but because we only rent it to rest, we don't have too strict requirements. Super friendly staff, very supportive ❤️

3 Stars hotel as advertised, but actually it should be 0.5 star. The service and staff was NOT good and friendly enough, except a young man helping to carry luggage 's. The facilities are not the same as pictures shown. The room was smelling and not clean. It was a terrible experience at this hotel.

Phòng nhỏ, bên ngoài không có bàn trang điểm, ghế, thùng rác, gương. Thùng rác trong toiler không có nắp. Ngay trước khách sạn là điểm tập kết rác, 10h30 hàng đêm gom rác khá ồn vì phòng không cách âm. Gom xong ngủ được xíu là đến tiếng tập đàn piano/guitar ở đâu đó đến 12h mới ngưng.