The hotel is an old hotel, but the rooms are okay but run down (for example, some rooms have broken air conditioners, some rooms have broken refrigerators, etc.). The technical staff's attitude is extremely bad. When the air conditioner is damaged, it's reported that the milk is on the milk. It's easy for customers and the customer's worst response is "LOTS OF TALK" while the air conditioner can't spoil the milk and I asked to change to another room in the heat of Da Nang, which is 35 degrees. The hotel manager handled it poorly and did not come forward to clarify the situation even though I requested a direct meeting, shirking responsibility, not representing and apologizing, pushing responsibility onto the receptionists. WILL NOT GO BACK AGAIN.