Even though I booked a room and paid in advance, the check-in procedure was very time-consuming and the staff was not friendly or did not understand the process. When my family gave me the booking code on the app, they kept saying it wasn't and asked me to book a new room. After a long time of presenting the booking form via email, they allowed me to check in even though the booking code was the same as when I first gave them. I booked for 2 nights and the next day I told the staff to clean the room. They were ok, but when I went out and returned, I still didn't see the room had been cleaned. When asked, they said it was because the cleaning staff left early...