English below:
I placed an order on Wednesday hoping to receive the goods on Saturday (19th). I intentionally left the flight date on the order as Thursday, but when I texted to ask in the evening, the staff checked and said that they had called to confirm this morning but no one answered. When I checked and said that there were no missed calls, the staff said that they had searched for the Zalo number but it was blocked, and because my phone number blocked ads, they could not call. In general, they came up with excuses wherever they went, while my phone still received calls normally.
Let's say your business phone number is on the list of spam call blocking software, but you did not try to find another way and use another number to contact me.
In the end, I had to spend an additional 76k for express shipping. Very unprofessional. I recommend not using this service.
I placed an order on Wednesday, expecting to receive it by Saturday (19th). I intentionally selected Thursday as the travel date in the order, but when I messaged your team in the evening, the agent checked and informed me that they had called earlier today to confirm, but no one picked up. When I checked and told them that I didn't receive any missed calls, the agent said they had searched for my Zalo number but couldn't find it, and since my phone number blocks ads, they couldn't reach me. In short, they came up with reasons at every turn, even though my phone was functioning normally.
Let's assume your business number is in a spam blocker list, but you still didn't make any effort to contact me through a different number.
In the end, I had to pay an additional 76 for express shipping. This is highly unprofessional. I do not recommend using this service.