Help Center - Flight + Hotel

Online Check-in

Online Check-in for Pregnant Passengers and Passengers Requiring Special Assistance

Changing Passenger Name and Details During Online Check-in

Getting Your Boarding Pass

Printing Your Boarding Pass

Online Check-in with Checked Baggage

Reschedule atau Refund Pesanan Setelah Check-in Online

Flight Canceled After Online Check-in

Boarding Pass Unavailable After Boarding

Rescheduling Flight + Hotel Booking

Requesting Flight + Hotel Refund

How to Check My Refund Status

Booking Cancellation Fee

How to Purchase Extra Baggage

What is the maximum weight for my cabin and checked baggage?

Checked baggage is not included in my fare and I don't pay any baggage fees. Can I still bring my baggage?

How much should I pay for extra baggage?

Free Baggage and Extra Baggage

Submitting a Special Request

Cabin Baggage and Check-in Baggage

Requesting Breakfast

Purchasing Extra Baggage for Sports and Other Special Equipment

Types of Baggage Allowance

Refund for Extra Baggage

How to Check Free Baggage Allowance for Infant Passengers

How to Check If My Extra Baggage Purchase Is Successful

Buying Travel Insurance for Flight + Hotel

Travel Insurance in Flight + Hotel Price

Checking Hotel Details and Facilities

Flight + Hotel Savings

Booking Confirmation and Receipt

Booking Flight + Hotel

Price Details and Separate Invoices

Flight + Hotel Prices in Search Results