To cancel and get a refund for your hotel booking, follow these steps:

1. Log in to your Traveloka account.

2. Go to My Booking. Choose the booking you wish to cancel. Scroll down to the Manage Booking section, then tap Refund. Read the refund policy for your booking, then tap Refund to proceed with your request. Enter your password to proceed. 

3. Read the Refund Terms Conditions, check the box to agree and tap Next. Select the room or unit that you wish to refund and tap Next. Check the box to agree to the Refund Terms Conditions and tap Submit Refund. 

If you do not have a Traveloka account, simply go to My Booking on your Traveloka App or click Retrieve Booking on the Traveloka desktop website.

If you wish to cancel a Pay at Hotel booking, please refer to this article.

Things to note:

• Please be advised that cancellation may incur a fee. Check the refund policy on your hotel voucher to be sure.
• Refund will be processed after your refund request has been approved by the hotel.
• Please note that the processing time varies between countries: within 14 working days in Indonesia and within 30 working days in other countries. 

Related Articles:

Rescheduling Your Hotel Booking

Can I Cancel My Booking if I Have Booked a Pay at Hotel Room? How Do I Cancel It?

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