Novotel Suites Wien City Donau

Die Aufzüge waren ein Problem. An einen Tag musste ich in den 9. Stock laufen da beide Aufzüge ausgefallen sind! Meiner Gesundheit hat es auf jeden Fall nicht geschadet :).

Bit outdated, but that was a ninor problem compared to cleanliness. My collague actually changed hotel, because it was so dirty in his room even after he changed once. My problem was the wc, it smelled awful there and it wasn’t the drain. Stingy pee stinking like in a bar after 3am wihout any cleaning. I told about this to reception, but nothing was done to it.

Hotel con poco mantenimiento y alejado de todo

Hotel is nice, with spacious rooms. The location is good for the underground. On the negative side the breakfast situation is not great. Little room for the number of people, kids running everywhere. Hotel is also quite noisy, not the hotels fault of course but other guests shouting and running in the corridors, some sound proofing in the rooms would be good.

Booking was for 4 person. Bed was not made. Staff has moved to another floor instead of making the bed. Closing and moving all the luggage to another room. Not good There was a power flip as well in the room. Overall not a pleasant experience. But staff were prompt in responding amd helping

The positive, as usual with Novotel, clean modern room with big bathroom and toilets separate. There is the coffee machine and kettle. The room was big. Negative for me was the temperature in the room and in the whole hotel. Too hot. It was uncomfortable. We had to open the window in December. This is not responsible in times when we are asked to save energy. Then what annoyed me was all the expensive extras to add. 35€ for dog, 25€ for parking, 24€ per person for breakfast. That adds easily 70% to the basic price of the room.

U1 metro line next to the hotel - 3 stops away from Stephansplatz. Great value. Friendly staff and rooms are spacious.

The room was fine, no issues there. However Accor Hotels want you to be green and yet every day the cleaners wanted to come in when we specifically put out the door tag that says be good to the environment, don't clean your room. Breakfast was absolutely extortionate, there was no way we were going to spend 24€ per person per morning! The online checking in system failed, so after a long day I had to check in again! The reception staff were typically talking among themselves or on mobile phones, then were very vague about any questions we had regarding directions, shopping or transport. As mentioned the room itself was great, nothing else was.

The staff are friendly and courteous. The rooms are spacious.

The mini fridge in our room was broken. I reported it to a receptionist right away because I needed to use it. She said she notified their maintenance team right away but it never got fixed. I needed it to store my baby's milk. I couldnt use it during our whole 3 night stay...

Well planned rom and a smooth Check in and out. Nice that the room was equipped with a bathtub.

Took ages to get checked in, the room was basic, the area is horrible.

This is one of the nicest hotels in Vienna. Rooms are huge, super comfortable and the service is amazing. Less than a minute walk from metro station and close to a bunch of grocery shops and cafes. Highly recommend!

Ok stay. Staff a bit abrupt and odd bathrooms felt like a caravan… breakfast room too small and guests all very rude.

We were checked in to a room with urine in the toilet bowl and spitting onto the sink which we took photo to show the receptionist guy. This room hairdryer and beds are full of dust, everywhere is not clean. He then changed another room which is better but very dusty, we need to wipe the whole room in order to stay in. We were not feeling safe staying here due to the first incident.

Location accessible to public transport and dining.

Perhaps you should consider to move the smokers away from the entrance to the hotel. It doesn't really give a good impression when fighting your way trough groups of smokers before you reach the entrance. The lobby/restaurant looks a bit like a youth hostel with luggage everywhere and people sitting on the floor. This area definatelly needs improvement. Room was very clean and the bed was fantastic.

Very nice stay, nice room, comfy bed. Suggest more (than 3?!!) channels in English and at least one sports channel. A small gym area would also be very good. Otherwise, very happy!!

Lift, save und spülkasten defekt. Die Betten waren top. Mitarbeiter unmotiviert. Gar nicht 4 Sterne verdient. 👎 Ruhige und gute Lage. 👍

Very quiet hotel. No noise from any other rooms. Close to U-bahn which was very easy to use. Less than 20 minutes from the city centre. Staff helpful. Room always clean and made up when we got back at the end of the day. Will choose to stay here again.