The rooms are very noisy due to thin windows and walls which expose the rooms to heavy street noise, including a few restaurants and bars at ground level. The hotel lobby is also under construction right now and the entrance is complex, which should be disclosed in advance. WiFi doesn’t work well and disconnects regularly. The rooms are basic but clean. Air conditioning was not very strong, towels were thin and scratchy. Very friendly service and staff. Good location. If the price was a bit lower, I would understand.

I stayed at this hotel for 4 nights and would highly recommend! The hotel, rooms, and lobby were very clean and tidy. The staff were friendly and went out of their way to make our stay special. Vitória of Guest Relations went above and beyond to make us feel welcome. She organized a birthday celebration for one of our guests during breakfast. Additionally, the breakfast was a nice touch. The food was fresh and provided a quick place to get a good meal. The receptionist at breakfast learned our rooms numbers after the first day which gave a personal touch! Highly recommend this hotel.

Booked a deluxe double at this hotel twice in Dec'24. One thing I quickly realised, this is definitely NOT a 4-star establishment. More like a 3-star. Rooms were clean but basic. The only plus point is its location. If we hadn't already prepaid for our room, we would have stayed elsewhere on our return to Sao Paulo. Glaring issues include; 1) No in-room kettle nor coffee (but they have tea bags?). I had to ask the front desk to provide me with a kettle on both occasions. 2) A balcony, but with locked doors. Why? Are balcony falls a serious guest issue in Sao Paulo? 3) During our second stay, our room cards didn't work after returning from a day trip. Went downstairs to reset our cards, but still encountered the same problem. Went back down again to get help, and was subsequently told our room's door lock was faulty. We had to change rooms. 4) In the "new" room, the aircon remote wouldn't work. Decided to swap the remote from the "old" room instead. 5) The in-house Wi-Fi worked for my phone, but not my tablet. Had to bring down my tablet to the front desk for IT support to get it connected. Special mention to front desk staff Julia for her help with the above issues during our second stay. She was also one of the few staff who could communicate with us in English. Thank you Julia!

I have an overnight stay and they let check in and out late. The person in the front desk is very friendly and very helpful. The location as well is very good and safe. Breakfast is ok but it is walking distance to mequi 1000 and museum of arts. Also 10 minutes away from the famous restaurant a casa do porco which is 10 minutes uber ride! The front desk (edwordo) is very helpful that makes our experience much better! Appreciate your hospitality and hard work for people who visit your hotel!

Stayed in this hotel for 2 weeks and can definitely recommend. The staff were so friendly and helpful. Rooms are large and comfortable and I didn’t find it noisy. Good located next to Paulista. Only small recommendation would be to show the pool some love as whilst it was nice, it felt like it could do with an upgrade. Otherwise a great hotel in downtown São Paulo