Really impressed with this central London hotel. We walked in the door and our daughter was immediately given a teddy. Such a nice touch, not to mention the complimentary mini bar and snacks in our room. Service was excellent, the hotel is nice and clean. It’s in a good central location close to Leicester sq etc. would definitely stay here again. The only small criticism was that the room was a bit tired, the shower head for example had some lime scale, carpet was dirty and there was a little bit of a funny smell. But maybe because the smell outside the room was divine. We asked for some room spray and the hotel staff were very accommodating. We also got given a free drink at the bar. Overall, my partner and I were both very impressed. We stay in London fairly regularly and would come again.

Made our friendship reunion a trip to remember! 3 American girls walk into a hotel...😂❣️ We won't bore you with our story... But... JAMES handled our arrival with humour, professionalism and information. He truly put us at ease . Beautiful hotel but he was the icing on the cake. Thank you so much, James. ❤️

This hotel has a great location right on the Strand, the Charing Cross train and tube station are both literally within the hotel building, so it’s very accessible. It’s surrounded by restaurants and shops and is just a few steps from Trafalgar Square and St Martin-in-the-Fields. Walking distance to West End theaters and Covent Garden. The hotel staff are very friendly and helpful, excellent service all around, including at breakfast in a beautiful restaurant with view of The Strand and the Eleanor Cross. Breakfast has great selection of hot and cold dishes and your own coffee pot on the table. This would be my go-to hotel in London.

Have been here a couple times for the afternoon tea and it's been great each time. The room for afternoon tea is lovely and makes for a special occasion. Our most recent experience was wonderful, we were celebrating a few birthdays and they surprised us with a treat each which we were not expecting. Great service and also good for a quick drink at the bar before heading out for a show.

My baby, partner and her mum was due to stay from today the 04/03/25 until the 07/03/25. They have checked out before even staying 1 night and it has been the worst experience for them. Firstly the room, there was a few arrangements supposed to be in place upon arrival like a baby cot, welcome drinks etc, there was nothing. Both partner and mum said the bathroom had a weird smell like a mixture of vomit and bleach as if it’s just been covered up. When raising the concerns they had the housekeeper who cleaned the room come not to apologise, no that would be outrageous. To simply start barking at my partner ‘ it’s bleach it’s bleach it’s bleach ‘ when my partners mother explained she wasn’t trying to get her in trouble she responded ‘ you already did ‘ with a smirk on her face then barged her way past them to clean the bathroom. There was a few other things not good about the room as well like the carpet being filthy etc, the hotel agreed to move them to another room because of all the issues but came back and said ‘ we need this room now as it’s very busy so you have to move now ‘ no chance for them to get there things together and get my baby who’s 9 months ready. There was more issues to list but this could go on forever, it didn’t sit right with my partner and they was made to feel unwelcome and the experience was ruined. They decided to leave and when checking out explained to the 3 members of staff behind the desk why. There response ‘ okay ‘ and that was it. No apology, no explanation as to why some things might have gone wrong today, absolutely nothing. We have both stayed in a lot of hotels and never had any type of service this appalling. Avoid this hotel at all costs, I’ve noticed they respond to other 1 star reviews with an apology and a email to get in touch for any further assistance, well Eva that would of been greatly appreciated if anyone in the hotel today could of shown that sort of compassion and care in person and maybe this could of been all avoided.