Holiday Inn Express Hotel & Suites Riverport Richmond by IHG

We had a special time as a family, but if we had the chance, we would choose a different hotel within the same category and price range. The positives: The friendliness of the staff, especially at the front desk. The beds are very comfortable, and the rooms are generally cozy (although we noticed a smell of humidity or unwashed carpet) The location is very convenient if you are visiting Vancouver. The breakfast is excellent, It would be ideal to extend the hours until at least 11 a.m., considering many guests are on vacation. What we didn’t like: 1. Pool and jacuzzi The excessive chlorine was overwhelming. This was disappointing, as the pool and jacuzzi were our main reasons for choosing the hotel. The experience wasn’t enjoyable: our daughter’s and my sister-in-law’s hair became completely dried out. Since they both have light-colored hair, they were affected the most. Additionally, the pool was too cold, while the jacuzzi was excessively hot, making it difficult to enjoy. 2. Room cleanliness Although the housekeeping staff was friendly, the cleaning was subpar. They only made the beds but didn’t thoroughly clean the bathroom or other areas. We noticed mold in one corner of the tub, rust at its base, and the mirror was never cleaned. 3. Lack of options for kids This hotel isn’t designed for families with children. When it rains (which is common in Vancouver), adding a play area, a ping-pong table, or an air hockey table would make the experience much better. Thanks!

Only reason for only 4 stars was the lack of gluten free options for breakfast and that coffee was not available outside of breakfast. Many other hotels have moved to all day coffee and it's a huge benefit.

This place is awesome for families. It's clean, has free parking, and includes breakfast! It puts parents mind at ease. Staff are friendly and helpful. We will return on our next trip to the main land.

A great location for any of sporting activities that are happening at the Richmond ice center. there is a close proximity to other amenities as well. Like a movie theater, a jump house. And not that far out of the way for restaurants as well.

Although the pool was closed for maintenance, they provided us with tickets to WaterMania and made up for the experience. Staff were all very friendly and helpful. We will come back again!

Our stays here have alway been very good, but this time it was amazing the front desk Clerk up graded us at n/c what a surprise! Out suite was beautiful. Was a little sad the pool was closed for service. But the room made up for it

Pool was shut down, but staff accommodated and gave us tickets to the pool right next door which was great kids had fun.

The jacuzzi bath was not in the room & it stunk and then we had to move rooms and there wasn't even a tub in the new room - we paid $80 extra per person but wasn't refunded that as we booked through Expedia

We checked in at 12am family of 6... the staff were kind friendly and helpful. Suite was nice clean comfortable and a l Great layout. They offer free breakfast and shuttle transportation to YVR would definitely stay at the hotel again and highly recommend

Good stay

Everything was Okay but 1. It's a normal breakfast like ALL OTHER HOTELS (NOT A BUFFET) 2. the housekeeping will throw away your tumblers, cups, etc when doing housekeeping (I was out in Vancouver exploring and they threw my Starbucks cup I purchased and they couldn't say anything but a "sorry") Other than this 2 things everything else was good. I liked the room with kitchen. It's not in the downtown area which makes it good for parking space.

Friendly staff.

Very good experience

I had a very disappointing experience during my stay at the Holiday Inn Riverport Richmond BC. Firstly, I missed the first night of my reservation due to last-minute ferry cancellations (I was traveling from Vancouver Island). I had contacted the hotel via Expedia to explain the situation, but I received no response. When I arrived for the second night, the front desk staff refused to check me in, claiming my entire reservation had been canceled due to the no-show policy. I tried explaining and even showed proof of my message to Expedia, but the staff refused to help. A lady manager then came out and was extremely rude, saying things like, “It’s not our fault if you missed the ferry,” and laughing when my spouse mentioned filing a credit card dispute, saying, “You’re not going to win.” Thankfully, after the lady manager walked away, an assistant manager stepped in and deescalated the situation. Unfortunately, the poor experience didn’t end there:     1.    The TV in the room was completely unusable (no channels and no internet connection).     2.    The bathroom exhaust fan didn’t work, which caused a persistent foul odor.     3.    At around 10:00 AM on the check out day, a housekeeper entered our room without knocking or announcing herself first. It was 10am, not 11am. We still had an hour to check out. What’s the rush and why didn’t knock first? This experience fell far short of the standards I expected from Holiday Inn.

Good hotel

Easy to get around and very friendly staff

Good experience

Great stay

Lots to do in the area with kids. Breakfast is good. Didn’t have a room ready at check in and when they rushed to get us in the dishwasher was still running and were short towels.

Super convenient for hockey right next to ice centre . Lots of amenities within walking distance . Good breakfast . Comfortable rooms and friendly staff